Please select Into the mobile phone version | Continue to access the computer ver.
Samsung Galaxy S7 - DJI Go - Restart Problem Solved
2351 18 2016-11-15
Uploading and Loding Picture ...(0/1)
o(^-^)o
SajidShah
Second Officer
Flight distance : 627539 ft
Portugal
Offline

Today I got firmware update from Samsung and after install i made test flights with new samsung firmware Reboot problem and video playback problem solved ..
Dont need to do anything just wait for samsung firmware update in ur country and problem will solved ....
2016-11-15
Use props
panos grecce
lvl.2

Greece
Offline

Which version is the brand new rom installed
2016-11-15
Use props
scooby_matt
lvl.3
Flight distance : 86083 ft
United Kingdom
Offline

What country are you from?
2016-11-15
Use props
SajidShah
Second Officer
Flight distance : 627539 ft
Portugal
Offline

scooby_matt Posted at 2016-11-15 17:39
What country are you from?

i am from Portugal
2016-11-15
Use props
SajidShah
Second Officer
Flight distance : 627539 ft
Portugal
Offline

panos grecce Posted at 2016-11-15 16:27
Which version is the brand new rom installed

2016-11-15
Use props
fansdba74617
lvl.1

Canada
Offline

Can dji clarify if this is true??
2016-11-16
Use props
Somnium
lvl.4
Flight distance : 888819 ft
Kazakhstan
Offline

fansdba74617 Posted at 2016-11-17 05:08
Can dji clarify if this is true??

Seems that they can't. Or don't want. It's awful that DJI don't hurry up with solving of problems like this
2016-11-17
Use props
Somnium
lvl.4
Flight distance : 888819 ft
Kazakhstan
Offline

Very glad that you can use your phone now. I can't. Didn't receive update yet. So sit at home and look at my DJI box)))
2016-11-17
Use props
Geebax
Captain
Australia
Offline

Somnium Posted at 2016-11-18 18:47
Seems that they can't. Or don't want. It's awful that DJI don't hurry up with solving of problems  ...

Did you not read what the poster wrote "Today I got firmware update from Samsung".

In other words it is a Samsung problem, not a DJI problem.
2016-11-17
Use props
Somnium
lvl.4
Flight distance : 888819 ft
Kazakhstan
Offline

Geebax Posted at 2016-11-18 15:54
Did you not read what the poster wrote "Today I got firmware update from Samsung".

In other words  ...

Of course. But what do you think, for example, if your iPhone has ceased to be charged from an outlet - a problem whose? You might go to Apple, because they should be concerned that their devices work and solve these problems themselves with the power plant, and not wait for the electricians will go ask a bunch of people - who have any problems?
Is it not true?
I'm sure DJI must themselves chasing Samsung and seek to accelerate the solution of problems.
Sorry for the banal example.
Good luck to you!
2016-11-18
Use props
dronaldas
lvl.1
Republic of Lithuania
Offline

me too in lithuania i got update, now im upgrading my galaxy 7. then i come back home i will try connect dji. i hope problem will be solved  
2016-11-21
Use props
SajidShah
Second Officer
Flight distance : 627539 ft
Portugal
Offline

dronaldas Posted at 2016-11-21 10:44
me too in lithuania i got update, now im upgrading my galaxy 7. then i come back home i will try con ...

Update Us About It
2016-11-21
Use props
Phantom3ProPilo
Second Officer
Flight distance : 612825 ft
Croatia
Offline

App is still restarting my S7 Edge
2016-11-21
Use props
fanse63d7883
lvl.3
Flight distance : 5539019 ft
  • >>>
Bulgaria
Offline


App все още е рестартирането ми S7 Edge
2016-11-22
Use props
Somnium
lvl.4
Flight distance : 888819 ft
Kazakhstan
Offline

Phantom3ProPilo Posted at 2016-11-22 02:47
App is still restarting my S7 Edge

Did you install Samsung updates? And where are you from?

I can't wait so long time for updates... I didn't receive them yet in our country...
2016-11-22
Use props
fanse63d7883
lvl.3
Flight distance : 5539019 ft
  • >>>
Bulgaria
Offline

Somnium Posted at 2016-11-22 18:37
Did you install Samsung updates? And where are you from?

I can't wait so long time for updates... ...

G935FXXS1BPK1  - Bulgaria

after the new apdeit also restart, I tried it
2016-11-22
Use props
Somnium
lvl.4
Flight distance : 888819 ft
Kazakhstan
Offline

fanse63d7883 Posted at 2016-11-23 14:24
G935FXXS1BPK1  - Bulgaria

after the new apdeit also restart, I tried it

I received updates at yesterday night - problem is solved! Hooray! Version is G930FXXU1BPJG
2016-11-24
Use props
leonardo.sb
lvl.2

Portugal
Offline

i got the same problem. but after the Phantom 3 Standard Firmware update, this issue seems to be fixed. So far didn't happend before.

I'm also from Portugal.

Samsung Galaxy S7 - Phantom 3 Standard - All up to date
2017-1-19
Use props
fans46a83319
lvl.2
United Kingdom
Offline

leonardo.sb Posted at 2017-1-19 11:32
i got the same problem. but after the Phantom 3 Standard Firmware update, this issue seems to be fixed. So far didn't happend before.

I'm also from Portugal.

I have said this in another thread about solving the phone restart problem, but will also raise it here.  Just as a point I  think that when a problem like this occurs then the responsibility should be shared between DJI and Samsung.  Only by the two working together can a problem like this be fixed.  However after saying that, Samsung provide an Android operating system to allow many areas of software and hardware to be functional.  Generally the software houses who write apps for android devices test out the apps in there own right for them to work properly on the appropriate operating system.  So I can side up a bit with Samsung and maybe it should be DJI doing the fix, even if it means them talking to Samsung.

People have said that a recent update from Samsung may have fixed the problem.  I would guess that Samsung have not deliberately provided a fix for the DJI  phone restart problem, more so that a recent update had happened to fix the problem more by chance.  Even so we are still not sure that this has actually fixed the problem.

I am having the same problem with my Samsung S6  in the same way as others are having with their S7 phones.  I think though I might have solved the problem.  With the S6 and S7 the problem of the phone restarting appeared to occur after updating from Marshmallow to Nougat.  There were some reports that nougat was a more demanding operating system and could causing the device to overheat.  I did notice during flying that the phone got hot.  Going down this line I decided to see what could be done to reduce overheating.  This is what I did.

1. Reduced brightness
2. Closed down any background apps.
3. Turn off Wi-Fi.
4. Turn on POWER SAVING. I chose medium power saving mode, -10% brightness, Speed limiter on, Background network usage  (off).

When I fly under these conditions, as yet I haven't noticed the phone restarting.  If I stabbed a guess as to what was the most important change I made it would probably be turning on the CPU speed limiter.  Reducing the CPU speed should allow the processor to run cooler and thus prevent the phone from shutting down if overheating is the issue.

I would be interested if others with this problem could try these settings and report back. To me it was an easier fix than having to downgrade to marshmallow.
2017-6-28
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules