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Batteries not working - again
799 14 2016-11-15
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fanse1101c1a
lvl.4
Flight distance : 109734 ft
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So I've bought 4 batteries since the Inspire came out. One TB48 got bricked by, well by it just sitting on my shelf. One 47 swelled up and quit. So now this morning I planned on helping a friend out and shooting some aerials of his property... TB48 dead, no lights, nothing. A TB47 doing the 2 blink on green nearest the button (presumably "overcurret" error).




This is so maddening and ridiculous. I can't believe I've spent almost $4000 with DJI to put up with this. The last time I tried to get warranty service for a battery it was 4 MONTHS before my emails were returned. 4 MONTHS.


I can't even update my damn charging hub because none of my machines (XP, 10, or Mac) will recognise the stupid thing, not that the update would likely fix anything else.


Sorry, rant over. Can you believe they are selling these things in Best Buy now? At least maybe we'll have a class action to join.


Unbelievable.


2016-11-15
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Rinzler
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How long have they been sitting? Inspire batts do not like to sit for any length of time. The on board charge controller will discharge the pack regardless of being on or off. It is important to maintain at least 60% charge on the packs.
2016-11-15
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Wolf T
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A few weeks. This is not ok for batteries that cost $200 a piece, regardless of what seems to have become an acceptance of this ridiculousness. $800 worth of batteries now, nice.
2016-11-15
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Rinzler
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Wolf T Posted at 2016-11-15 14:57
A few weeks. This is not ok for batteries that cost $200 a piece, regardless of what seems to have b ...

are you fanse1101c1a?
2016-11-15
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Wolf T
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No. Apparently their website is built as well as their batteries.
2016-11-15
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DJI Mindy
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I'm sorry you are experiencing difficulties.
Have you tried to charge the TB48 for about 1 hours?
If still no lights, I think you need to send it in for further evaluation.
And could you please make a short video of the TB47? I'll help to check it.
2016-11-16
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Wolf T
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DJI Mindy Posted at 2016-11-16 04:58
I'm sorry you are experiencing difficulties.
Have you tried to charge the TB48 for about 1 hours?
If ...

Mindy, yes I've tried to charge both the 47 and 48. Neither will turn on, they just flash the green led nearest the button in groups of 2. The 48 is only a few months old, unsure how old the 47 is. Where do I post a video?
2016-11-16
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Wolf T
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DJI Mindy Posted at 2016-11-16 04:58
I'm sorry you are experiencing difficulties.
Have you tried to charge the TB48 for about 1 hours?
If ...

Posted video of both batteries here:
2016-11-16
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DJI Mindy
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Wolf T Posted at 2016-11-16 23:27
Posted video of both batteries here: Dead batteries

Please refer the the image.
LED4 blinks twice per second means the charging temperature is too low.
battery.png
2016-11-16
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Wolf T
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It's about 68 F in my house where the batteries are. This is too cold?
2016-11-17
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Donnie
Captain
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Wolf T Posted at 2016-11-17 09:02
It's about 68 F in my house where the batteries are. This is too cold?

Does the same thing happen if you dont use the Hub ? . Have you tried a force charge ?  simply turn the battery to on while it is plugged in to the charger.  Dont use the Hub for this .
  
donnie

2016-11-17
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Wolf T
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Donnie Posted at 2016-11-17 12:46
Does the same thing happen if you dont use the Hub ? . Have you tried a force charge ?  simply turn ...

Yes, same thing without hub. Yes, tried "force charge". Tried every procedure I could find on this forum that worked for someone else.

Wish DJI's support was better than "the battery must be too cold". Not helpful.

These batteries are so good they abandoned them for the Inspire 2. Speaks volumes.
2016-11-20
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Wolf T
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DJI Mindy Posted at 2016-11-16 04:58
I'm sorry you are experiencing difficulties.
Have you tried to charge the TB48 for about 1 hours?
If ...

How can I send it in? Nothing seems to work.
2016-11-20
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Dce
lvl.2

United States
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Glad to see more people having this problem and DJI not fixing it....

Here is my posted from a few months back about this and how DJI LA doesn't know what they are doing, and also DJI not helping in anyway.... :/

[url]http://forum.dji.com/thread-54208-1-1.html
[/url]
2016-11-20
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DJI Mindy
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Wolf T Posted at 2016-11-21 04:03
How can I send it in? Nothing seems to work.

Please send an e-mail to support@dji.com with the following info, the subject should be " Forum support" . We'll help you create a case.
Case illustration:
Country:
Full name:
Email address:
Phone number:
Shipping Address:
Zip Code:
Forum link for your case:
2016-11-21
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