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Osmo+ Firmware bug! 1.2.0.40 and 1.3.0.50
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4051 40 2016-11-15
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Dalby
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Denmark
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There's a bug in the DJI Osmo+ firmware 1.2.0.40.
If you have pitch lock activated on this version of the FW it doesn't actually lock the pitch. If you tilt the handle far enough the gimbal head will twitch to the side leaving you with ugly footage. Weirdly enough this bug wasn't present in the previous FW version...

I made a video showing the bug:


Quite annoying.

2016-11-15
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DJI-Thor
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Hi, please try the latest 1.3.0.50



2016-11-16
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MAXFOTOS
lvl.1
Flight distance : 55689 ft
Spain
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Same error here. The new firmware is not available on the web tho...
2016-11-16
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Dalby
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DJI-Thor Posted at 2016-11-16 11:23
Hi, please try the latest 1.3.0.50

Hey. Where can I download that firmware? Didn't find it on the website and the app didn't show a new firmware available when I made the video last night.
2016-11-16
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Studiodp
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Dalby Posted at 2016-11-16 21:22
Hey. Where can I download that firmware? Didn't find it on the website and the app didn't show a n ...

Try this link here
2016-11-16
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Dalby
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Studiodp Posted at 2016-11-16 14:32
Try this link here

Just updated. Exactly the Same thing in the new firmware! :-(
2016-11-16
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fans1f690efe
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Ireland
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Updated, Iam also having the same issue
2016-11-16
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wysiwyg
lvl.2

Malaysia
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I have this same problem, whether Pitch Lock is enabled or not.
Happens with both 1.3.0.50 which I am running now, and the previous version.
2016-11-22
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fans1f690efe
First Officer
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Ireland
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Exactly the same problem here
2016-11-22
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Wandering Cloud
lvl.4
Flight distance : 839633 ft
United Kingdom
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Same problem here but with the new firmware and with "zoom adjusted smoothtrack" activated on the gimbal setting menu.

It's the second product I bought from DJI in a week that needs to be send back.  Not Happy!
2016-11-23
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runner7
lvl.2
Flight distance : 31670 ft
United States
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Same problem with the latest firmware. Waiting for a fix from DJI.
2016-11-27
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noflyzone69
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I have the same problem but with x5 !!!!  HEY DJI whats going on?
2016-11-28
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Marathon Journe
lvl.2
Flight distance : 31670 ft
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Hey, DJI! Can we get an acknowledgement that you are looking into the problem, at the very least? This isn't an isolated case.
2016-11-29
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noflyzone69
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They have our $ and could care less about us now and who ever is running DJI is really not customer friendly AT ALL !  Im losing faith in DJI fast and hard. Really disappointed in you  DJI  ! SAD
2016-11-29
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noflyzone69
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DJI-Thor Posted at 2016-11-16 05:23
Hi, please try the latest 1.3.0.50

IS THAT ALL YOU GOT?
2016-11-29
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DJI-Thor
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Yes, I forwarded this post in our group multiple times.
2016-11-29
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Marathon Journe
lvl.2
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DJI-Thor Posted at 2016-11-30 01:48
Yes, I forwarded this post in our group multiple times.

The 21st Century idea of doing everything that you can to solve a problem...
2016-11-30
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DJI-Thor
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Marathon Journe Posted at 2016-11-30 20:30
The 21st Century idea of doing everything that you can to solve a problem...

I can't force the R&D team to handle this issue head on
2016-11-30
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wysiwyg
lvl.2

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I guess it's easier to let customers who paid money for your product just live with a gimbal going full retard every so often.

DJI-Thor... I think what we want to know is that this is being escalated appropriately, with urgency and gravity, if you "can't force R&D to handle this". Surely your organisation has escalation procedures when you face internal resistance to bring solutions to customers when the problem is the product?
2016-12-1
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fans1f690efe
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DJI-Thor Posted at 2016-12-1 03:57
I can't force the R&D team to handle this issue head on

Nobody's asking you to force anybody. We paid for this product and would like a fix.
2016-12-1
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Dalby
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DJI-Thor Posted at 2016-12-1 04:57
I can't force the R&D team to handle this issue head on

Why not? Can't they see that this is an obvious error in the way the Osmo works?

It's not like we're asking to get a new feature added. This is a bug. It affects all users(?) and it wasn't there in FW 1.1.0.30, so it needs to be fixed
2016-12-2
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Dalby
lvl.3
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Anything happening? What does your engineers say about this problem?
2016-12-4
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oojaa
lvl.1
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Same problem here! Can we have a fix asap? Meanwhile, is there a way to downgrade the firmware to 1.1.0.30?
2016-12-4
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oojaa
lvl.1
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Estonia
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Actually after second  auto calibration  everything works perfectly!
2016-12-4
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Dalby
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oojaa Posted at 2016-12-4 17:20
Actually after second  auto calibration  everything works perfectly!

No luck for me :-(
2016-12-6
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fans1f690efe
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Come on DJI, where are you? We need a fix for this now
2016-12-6
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Dalby
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I just did a test, and this problem also occurs when gimbal pitch lock is off.... Plese help us fix this problem DJI. We are several people that has this problem. And it only occurred after firmware 1.2 and forwards.
2016-12-8
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Marathon Journe
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I have an open ticket on this problem, but other than submitting a log file, there is nothing new on the issue. It still doesn't work.
2016-12-8
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Marathon Journe
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Noflyzone69 has successfully isolated the problem. See the fix towards the bottom of http://forum.dji.com/forum.php?m ... mp;extra=#pid599770
2016-12-9
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Marathon Journe
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Marathon Journe Posted at 2016-12-9 22:15
Noflyzone69 has successfully isolated the problem. See the fix towards the bottom of http://forum.dji.com/forum.php?mod=viewthread&tid=75056&page=1&extra=#pid599770

Unfortunately, it isn't good news from tech support. I got a "Thank's for telling us. Maybe it will be different in an upcoming firmware update" and the ticket was promptly marked as "solved". Not the customer support that I expect from a tech company.
2016-12-11
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Rodger Marjama
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Marathon Journe Posted at 2016-12-11 21:31
Unfortunately, it isn't good news from tech support. I got a "Thank's for telling us. Maybe it will be different in an upcoming firmware update" and the ticket was promptly marked as "solved". Not the customer support that I expect from a tech company.

Pretty much what happens when an upstart hits it big to the tune of 10 billion or so I guess.

-Rodger
2016-12-11
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Dalby
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Rodger Marjama Posted at 2016-12-12 04:39
Pretty much what happens when an upstart hits it big to the tune of 10 billion or so I guess.

-Rodger

You're probably right. But it's like even when you get an answer it's almost not intelligible sometimes because it looks like something that was run through Google Translate :-/
2016-12-13
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Rodger Marjama
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People that man the phone support/internet support are normally not anywhere close to top level support, more a go between.  They may be fine people, but just not from the top bin as they say in electronics business. I have been in the tech support business for a few years why back when, but I did it because I ran a small computer business and most of my income from that was from repairs.  So it only made sense to man to phones myself most of the time.  Also, this was before the internet took off for the most part, so most of my computer time was actually spent working on them.  I will say, unless they given something to share from the upper level, they really cannot do much except listen and help where they can most likely.

-Rodger
2016-12-13
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fans85289146
lvl.1
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exact same problem with or without pitch lock on.  I spoke to DJI support and they sent me a RMA and want me to send it back.  if its a firmware issue thats probably just a waste of time
2016-12-19
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DJI-Thor
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fans85289146 Posted at 2016-12-20 09:29
exact same problem with or without pitch lock on.  I spoke to DJI support and they sent me a RMA and want me to send it back.  if its a firmware issue thats probably just a waste of time

See the bottom of the thread

http://forum.dji.com/forum.php?m ... mp;extra=#pid599770
2016-12-20
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wysiwyg
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DJI-Thor Posted at 2016-12-20 01:40
See the bottom of the thread

http://forum.dji.com/forum.php?mod=viewthread&tid=75056&page=1&extra=#pid599770

The "solution" which a user has apparently found, is not visible because the user has been banned??
2016-12-29
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DJI-Thor
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wysiwyg Posted at 2016-12-29 01:54
The "solution" which a user has apparently found, is not visible because the user has been banned??

just deselect "Zoom Adjusted Smoothtrack"  in DJI Go, it will solve the issue.

The user was banned later because he was venting his anger in multiple thread in a disruptive manner.
2016-12-29
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wysiwyg
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Malaysia
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This is how my Osmo+ is behaving. As you can see sometimes it goes half retard, sometimes full retard, sometimes to the left, sometimes to the right, sometimes hardly at all.

2016-12-29
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shoxer
lvl.3
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Poland
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wysiwyg Posted at 2016-12-29 06:39
This is how my Osmo+ is behaving. As you can see sometimes it goes half retard, sometimes full retard, sometimes to the left, sometimes to the right, sometimes hardly at all.

Weird Osmo+ Bug

As DJI-Thor said, just turn off "zoom adjusted smoothtrack". This helped me today.
2016-12-29
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wysiwyg
lvl.2

Malaysia
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DJI-Thor Posted at 2016-12-29 02:40
just deselect "Zoom Adjusted Smoothtrack"  in DJI Go, it will solve the issue.

The user was banned later because he was venting his anger in multiple thread in a disruptive manner.

Thank you DJI-Thor. This worked.
Actually what feature does switching off "Zoom Adjusted Smoothtrack" actually disable?
2016-12-30
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