Customer Service?
840 4 2016-11-18
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fraggdyax
lvl.2

United Kingdom
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I've waited patiently for my 3 orders, my mavic (bag!) was sent a week or so ago but no forecast other than the alleged 6-8 weeks.

So after the P4 Pro announcement i had enough and decided to contact customer service and ask to switch to the P4 Pro (I would have paid extra of course)

So hours later after waiting in a queue of 50 i was down to 9, queue reset to 45+.

Another hour, down to 8 and the  number allegedly went down to 0 in the time it took me to look away and the queue reset.

Another hour and down to 2 - queue reset to 40+.

What gives? I took the wait on the chin and just wanted to switch - but this is crazy. I've wasted a day waiting!



2016-11-18
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fraggdyax
lvl.2

United Kingdom
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Have now spoke to someone as the queue went down from 40-1 in a minute and told that i cannot switch I have to cancel the order then re-order.

So I asked to cancel the orders and that was the end of the conversation, no response in 10+ minutes.
2016-11-18
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DJI Natalia
Administrator
Flight distance : 318 ft

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Fraggdyax, sorry for the inconvenience caused, maybe the internet is unstable, the support did not received your message.
May I know your order number? we'd love to help you deal with the case, thanks for your supporting!
2016-11-18
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Andy Brown
lvl.1
Flight distance : 116060 ft
United Kingdom
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Tip: The post by the administrator or moderators shield
2016-11-19
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fraggdyax
lvl.2

United Kingdom
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To confirm, the above post was from my new account, had to change it as it was not possible to switch my email on skypixel or the forum.
2016-11-19
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