Hello,
I recently broke the arm on a Zenmuse Z3.  The head snapped clean off.  I'm going to send it in to have it repaired.  Does anyone have an idea of a) how long it will take and b) how much the repair will cost?
Thanks for any input!

within two weeks, sometimes one week.

Slow Down Posted at 2016-11-20 16:11
within two weeks, sometimes one week.

Thanks, any idea of cost?

Gryzzly, sorry to hear about its broken, our engineers will help you evaluate it once receiving your Zenmuse Z3, then send you an e-mail with quotation.
As for repair time, generally speaking, it takes around two weeks.
We will help you create a case, please send an e-mail with the subject "Forum Support" to support@dji.com and include the following information:
Case illustration:
Country:
Full name:
Email address:
Phone number:
Shipping Address:
Zip Code:
Forum link for your case:

DJI Natalia Posted at 2016-11-21 10:05
Gryzzly, sorry to hear about its broken, our engineers will help you evaluate it once receiving your ...

Thanks Natalia.  I have created a case, I appreciate your response.

gryzzly Posted at 2016-11-20 23:59
Thanks, any idea of cost?

Not sure, depends on damage

Natalia - I'd appreciate your help set up repair case for Repairing my Zenmuse Z3 (for Inspire 1) - I also sent email with same info below to support@dji.com

Danny Ratan Posted at 2016-12-10 23:31
Natalia - I'd appreciate your help set up repair case for Repairing my Zenmuse Z3 (for Inspire 1)

Case illustration: Broken Zenmuse Z3 (please see below photo)

Danny Ratan, sorry for the issue.
We'll help you create a case and send you an e-mail with the case number, please feel free to let us know for any further questions.

DJI Natalia Posted at 2016-12-11 00:34
Danny Ratan, sorry for the issue.
We'll help you create a case and send you an e-mail with the case number, please feel free to let us know for any further question.

Natalia - Thank you so much for quick response. I appreciate it.

Danny Ratan Posted at 2016-12-10 23:31
Natalia - I'd appreciate your help set up repair case for Repairing my Zenmuse Z3 (for Inspire 1) - I also sent email with same info below to  

Case illustration: Broken Zenmuse Z3 (please see below photo)

Man, just a word of caution...I would delete this post.  I wouldn't want all my information out there for everyone to see...

Danny Ratan Posted at 2016-12-11 01:00
Natalia - Thank you so much for quick response. I appreciate it.

The RMA case has been created, and we sent you an e-mail with the details, please check it.

gryzzly Posted at 2016-12-11 06:15
Man, just a word of caution...I would delete this post.  I wouldn't want all my information out there for everyone to see...

I'll delete the information, thanks.

did the z3 get repaired

just wondering how much as i have a broken one also and looking to have it repaired

djiuser_mZRfBpV Posted at 2017-8-19 02:56
did the z3 get repaired

just wondering how much as i have a broken one also and looking to have it repaired

It needs to be evaluated after it arrives, then the support will send you a quotation.

DJI Diana Posted at 2017-8-19 19:47
It needs to be evaluated after it arrives, then the support will send you a quotation.

Hi , i have a problem with my Zenmuse Z3 it seems to have a lens problem it shows a black shadow. could you please send me a link to buy the part or say me how to replace if you think it will be the lens or something else.
Thanks!

jorgemancini Posted at 2018-3-9 18:41
Hi , i have a problem with my Zenmuse Z3 it seems to have a lens problem it shows a black shadow. could you please send me a link to buy the part or say me how to replace if you think it will be the lens or something else.
Thanks!

Hi jorgemancini, sorry to read on your post, may I have some pictures of the black shadow in the lens for better support?