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Zenmuse Z3 repair
1048 15 2016-11-19
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gryzzly
lvl.3

United States
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Hello,
I recently broke the arm on a Zenmuse Z3.  The head snapped clean off.  I'm going to send it in to have it repaired.  Does anyone have an idea of a) how long it will take and b) how much the repair will cost?
Thanks for any input!

2016-11-19
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Slow Down
Second Officer
Flight distance : 163599 ft
Hong Kong
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within two weeks, sometimes one week.
2016-11-20
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gryzzly
lvl.3

United States
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Slow Down Posted at 2016-11-20 16:11
within two weeks, sometimes one week.

Thanks, any idea of cost?
2016-11-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Gryzzly, sorry to hear about its broken, our engineers will help you evaluate it once receiving your Zenmuse Z3, then send you an e-mail with quotation.
As for repair time, generally speaking, it takes around two weeks.
We will help you create a case, please send an e-mail with the subject "Forum Support" to support@dji.com and include the following information:
Case illustration:
Country:
Full name:
Email address:
Phone number:
Shipping Address:
Zip Code:
Forum link for your case:
2016-11-20
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gryzzly
lvl.3

United States
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DJI Natalia Posted at 2016-11-21 10:05
Gryzzly, sorry to hear about its broken, our engineers will help you evaluate it once receiving your ...

Thanks Natalia.  I have created a case, I appreciate your response.
2016-11-20
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Slow Down
Second Officer
Flight distance : 163599 ft
Hong Kong
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gryzzly Posted at 2016-11-20 23:59
Thanks, any idea of cost?

Not sure, depends on damage
2016-11-22
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Danny Ratan
lvl.1

United States
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Repairing Zenmuse Z3 (for Inspire 1)

Natalia - I'd appreciate your help set up repair case for Repairing my Zenmuse Z3 (for Inspire 1) - I also sent email with same info below to support@dji.com


2016-12-10
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Danny Ratan Posted at 2016-12-10 23:31
Natalia - I'd appreciate your help set up repair case for Repairing my Zenmuse Z3 (for Inspire 1)

Case illustration: Broken Zenmuse Z3 (please see below photo)

Danny Ratan, sorry for the issue.
We'll help you create a case and send you an e-mail with the case number, please feel free to let us know for any further questions.
2016-12-10
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Danny Ratan
lvl.1

United States
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DJI Natalia Posted at 2016-12-11 00:34
Danny Ratan, sorry for the issue.
We'll help you create a case and send you an e-mail with the case number, please feel free to let us know for any further question.

Natalia - Thank you so much for quick response. I appreciate it.
2016-12-10
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gryzzly
lvl.3

United States
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Danny Ratan Posted at 2016-12-10 23:31
Natalia - I'd appreciate your help set up repair case for Repairing my Zenmuse Z3 (for Inspire 1) - I also sent email with same info below to  

Case illustration: Broken Zenmuse Z3 (please see below photo)

Man, just a word of caution...I would delete this post.  I wouldn't want all my information out there for everyone to see...
2016-12-10
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Danny Ratan Posted at 2016-12-11 01:00
Natalia - Thank you so much for quick response. I appreciate it.

The RMA case has been created, and we sent you an e-mail with the details, please check it.
2016-12-10
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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gryzzly Posted at 2016-12-11 06:15
Man, just a word of caution...I would delete this post.  I wouldn't want all my information out there for everyone to see...

I'll delete the information, thanks.
2016-12-10
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djiuser_mZRfBpV
New

United Kingdom
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did the z3 get repaired

just wondering how much as i have a broken one also and looking to have it repaired
2017-8-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_mZRfBpV Posted at 2017-8-19 02:56
did the z3 get repaired

just wondering how much as i have a broken one also and looking to have it repaired

It needs to be evaluated after it arrives, then the support will send you a quotation.
2017-8-19
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jorgemancini
New
Flight distance : 52 ft
Uruguay
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DJI Diana Posted at 2017-8-19 19:47
It needs to be evaluated after it arrives, then the support will send you a quotation.

Hi , i have a problem with my Zenmuse Z3 it seems to have a lens problem it shows a black shadow. could you please send me a link to buy the part or say me how to replace if you think it will be the lens or something else.
Thanks!
2018-3-9
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DJI Mindy
Administrator
Flight distance : 7 ft
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jorgemancini Posted at 2018-3-9 18:41
Hi , i have a problem with my Zenmuse Z3 it seems to have a lens problem it shows a black shadow. could you please send me a link to buy the part or say me how to replace if you think it will be the lens or something else.
Thanks!

Hi jorgemancini, sorry to read on your post, may I have some pictures of the black shadow in the lens for better support?
2018-3-9
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