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Warranty when bought from reseller
1194 5 2016-11-21
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Phantom3ProPilo
Second Officer
Flight distance : 612825 ft
Croatia
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I bought my Phantom 3 Professional with an extra battery through eBay from a "store" and from another country because the price difference from there and where I live is huge
The drone was new and unopened with an extra battery
So, my question is do I have the warranty now after i registered the drone to DJI or?
2016-11-21
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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To confirm, you live in Croatia, right?
You could check the warranty policy on DJI website: http://www.dji.com/service/policy
Generally speaking, the warranty period starts upon the receipt of product or as may be otherwise specified by DJI. Please keep your purchase proof or invoice.
While customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
2016-11-21
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Phantom3ProPilo
Second Officer
Flight distance : 612825 ft
Croatia
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DJI Natalia Posted at 2016-11-22 08:39
To confirm, you live in Croatia, right?
You could check the warranty policy on DJI website: http://w ...

Yes, I do live in Croatia
I ordered the drone from eBay Germany because of the price difference
I don't think I bought from an authorised reseller
But do I still have warranty even if it wasn't an authorised reseller
I only have an eBay reciept on my email
So I'm out of warranty?
2016-11-23
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Phantom3ProPilo Posted at 2016-11-23 20:42
Yes, I do live in Croatia
I ordered the drone from eBay Germany because of the price difference
I  ...

Generally speaking, the warranty period starts from the date you receive it or you activate it.
Since you bought it in another country from eBay, it's recommended to send an e-mail to support.eu@dji.com to consult more details for the warranty.
2016-11-23
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Phantom3ProPilo
Second Officer
Flight distance : 612825 ft
Croatia
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DJI Natalia Posted at 2016-11-24 03:06
Generally speaking, the warranty period starts from the date you receive it or you activate it.
Si ...

Thanks for helping me out!
2016-11-25
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Ciro Italy
lvl.4

Italy
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ask the seller the invoice now
2016-11-25
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