Let me try to make a long story short (or not too long). I pre-ordered a Mavic Pro from Apple Singapore on Sept 28. I received it on November 11. I tried to fly the next day but I kept receiving persistent compass calibration error (you can search my thread on this topic). So my received brand new unit was DOA and I did not even fly it once. DJI Support asked me to return it to HK for repair. I shipped it to HK on Nov 15 after receiving my case number (for Ken or Tahoe Ed, if you read, I give you again my case number: CAS-321478-M1J5G2). It arrived in HK on Nov 16 before noon time but what I did not know that their repair center is actually in Shenzhen (Fubao) so they have to transfer it to SZ (the funny part is that I shipped it with FedEx which hub is in Guangzhou, so it could have gone straight there if I knew) but DJI HK transfer damaged / faulty products to their repair center in SZ only on every Monday and Thursday, so my unit was only received on November 19. It was tested and the compass board was confirmed to be faulty on Nov 21, 3 pm. Repair was confirmed free of charge as under warranty (I wasn't expected it to be otherwise). Then the repair started with an estimated time of 2 to 3 working days to repair and test. Today we are Nov 24 in Asia, it is 6 pm. No change of status. So I contact DJI support by chat.
And here comes the best! I am being told that the reason my Mavic is not ready yet for shipping is because the repair center does not have the spare parts to repair it! How is it possible? Don't you have a factory next door with hundreds of compass boards pilling up on the production line??? And if you do not allow transferring stocks from the factory to the repair workshop, why nobody told me before and instead keeps telling me that you are caring about my case and are following up the progress? There is a nice lady named Sophia Huang that had at least the kindness to answer my emails but I can feel that she cannot do anything. So, yes I am pissed off now because I am here waiting stupidly for something that I can even not cancel anymore because I have passed the 7 days period and I was told to keep the battery so DJI doesn't even have the complete product. I have tried to keep my expectations high because DJI makes great products and DJI CARE, but here I am now. Leaving Sunday to France and Mexico without my drone.
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