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The remote controller just dead :(
4719 16 2016-11-24
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Isigeda
lvl.3
Hong Kong
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The mavic pro is pretty nice even if I am a newbie on drone flight, I just got a  problem, the remote controller just won't charge either the wall socket or usb port.
Last week, when I finished a mavic flight, I just leave the controller aside with about 50% battery. And today I can't charge it anymore, it just get no reponds.
I will bring it to local dji store tonight and see if there is any problem.

And here is the footage I shoot last week.


2016-11-24
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Jonty2
lvl.3

New Zealand
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Did you turn it off when you left it? If not it may have drained the lipo and usually cheap chargers won't recover it. I have an expensive lipo charger for my Helis so when I have a fully drained lipo I can usually bring it back to life using a very slow NiMH setting charge up to about 3v per cell. If you are new to this you'll be best to send it in.
2016-11-24
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fans4a906086
lvl.2

United States
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I would hope that dji put a lipo cut in the controller. If it's even powered by a lipo.
2016-11-24
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Nees
First Officer
Flight distance : 80991 ft
Belgium
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Jonty2 Posted at 2016-11-25 03:28
Did you turn it off when you left it? If not it may have drained the lipo and usually cheap chargers ...

The remote is not a LIPO but an Li-Ion.


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2016-11-24
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Jonty2
lvl.3

New Zealand
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Ok - I don't have mine you so wasn't sure. Assuming he let it drain you should still be able to recover a li-ion with a careful trickle charge in NiMH mode on a good charger. Start with 0.1amp.
2016-11-24
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hungdang
Second Officer
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Australia
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Jonty2 Posted at 2016-11-25 14:24
Ok - I don't have mine you so wasn't sure. Assuming he let it drain you should still be able to reco ...

No, you can't do that while the battery inside the RC.
if you want to do your way you have to open the RC and charge the battery manually with your charger
2016-11-24
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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I'm sorry you are experiencing difficulties.
The battery should still be at 50%, can you post a video of attempting to power it on?
2016-11-24
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Isigeda
lvl.3
Hong Kong
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DJI-Ken Posted at 2016-11-25 13:23
I'm sorry you are experiencing difficulties.
The battery should still be at 50%, can you post a vide ...



Here is the video, wtever I pressed, just nothing happened, no sound, no led display.
2016-11-24
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Isigeda
lvl.3
Hong Kong
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And I visited the flagship store and get notifyed that and to make a reservation first, and the soonest I could get is nov29, so I guess I need to wait for 4 days now.
2016-11-24
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DJI-Ken
DJI team
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Isigeda Posted at 2016-11-25 13:56
https://www.youtube.com/watch?v=n2rqPvJvlY0

Here is the video, wtever I pressed, just nothing hap ...

I see now, thank you for the video.
Yes you will need to have the RC repaired or exchanged.
I wish there were something I could be but I'm in the US and can only assist with customers here.
2016-11-25
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Isigeda
lvl.3
Hong Kong
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DJI-Ken Posted at 2016-11-26 00:51
I see now, thank you for the video.
Yes you will need to have the RC repaired or exchanged.
I wis ...

thank you for your assists Ken, I posted this just to see if there is something I could do rather than a RMA
I will post an update here after the Nov 29 flagship store visit. Thank you.
2016-11-25
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DJI-Ken
DJI team
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Isigeda Posted at 2016-11-26 00:11
thank you for your assists Ken, I posted this just to see if there is something I could do rather  ...

Sounds good, thank you very much.
2016-11-26
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Isigeda
lvl.3
Hong Kong
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update: the tech guy at flagship store said they need to send it back to factory for repair, and need approximate 1 month. sosad
2016-11-28
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EpicLPer
lvl.3
Flight distance : 80272 ft
Austria
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Have you tried different cables? I had some problems charging various phones because the MicroUSB cables I used were sometimes non-standard ones.
2016-11-29
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Isigeda
lvl.3
Hong Kong
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EpicLPer Posted at 2016-11-29 18:45
Have you tried different cables? I had some problems charging various phones because the MicroUSB ca ...

I did tried difference cable before taking it to repair.
2016-11-29
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Isigeda
lvl.3
Hong Kong
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quick update:
the reason why its not turning on is that the wires inside was loosened.

I just received the repaired remote controller and figure out that they swap my android cable with an lightning cable, so i'm calling cs to send me back an android mirco usb cable..
2016-12-20
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Schwavic
lvl.4

United States
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Isigeda Posted at 2016-12-20 19:43
quick update:
the reason why its not turning on is that the wires inside was loosened.

I've seen them do this with someone else... They must do their testing with an iPhone/iPad and forget to swap cables back.
2016-12-20
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