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Front LED doesn't work, afraid to send it in?
2149 25 2016-11-24
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fansc01cf721
lvl.2
United States
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My mavic's front-right red light has never turned on, right out of the box. I've turned them on/off in the go app, and the left one is fine, but nothing from the right one. The mavic seems to have no other problems but I haven't tested everything yet, only two quick flights.

I have DJI care, but I'm hesitant to send it back to DJI right now with stock so low. I'm worried that I'll have to wait several weeks or more to get a replacement/repair over an issue that isn't that serious in the short term. has anyone sent theirs in recently and gotten it back fast? Anyone have DJI currently sitting on your un-repaired drone and how long? Should I just wait awhile to start a care/support ticket? I'm trying to get some idea of total turnaround time with DJI care right now (I'm in the US).

Thanks in advance, everybody. First drone, lucked out in getting it, was kinda bummed that it had a defect out of the box.
2016-11-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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Could you please make a short video of the light?
I'll help to check it.
2016-11-24
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Impossible J
lvl.2
United States
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DJI Mindy Posted at 2016-11-25 14:43
Could you please make a short video of the light?
I'll help to check it.

Here you go (finally changed my username), this is the problem with the light:

2016-11-25
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dana5
lvl.4
Flight distance : 14354 ft
United States
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Looks like another defect.
2016-11-25
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uS6xlc16SqoS
lvl.1
Canada
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Same problem bro. This is what thousand bucks buys you.
P_20161113_135551.jpg
2016-11-25
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4wesomeAdam
Second Officer
United States
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You guys got the Hal 9000 version.

2016-11-25
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FPVJunkie
lvl.3
Flight distance : 66421 ft
United States
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Hmm, wonder how easy it is to get the lens cover off, I'd be interested in swapping out the Red LED for a Green one to have better orientation for LOS.
2016-11-25
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Impossible J
lvl.2
United States
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DJI Mindy Posted at 2016-11-25 14:43
Could you please make a short video of the light?
I'll help to check it.

Bumpity bump bump
2016-11-26
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DJI Natalia
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Flight distance : 318 ft

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Impossible J Posted at 2016-11-26 07:53
Here you go (finally changed my username), this is the problem with the light:

May I know where you bought it? how about the SN?
It acted like this from the first time you turn it on, right?
2016-11-27
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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uS6xlc16SqoS Posted at 2016-11-26 13:52
Same problem bro. This is what thousand bucks buys you.

Please help check the SN.
You noticed that from the first time you powered it on, right?
2016-11-27
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Impossible J
lvl.2
United States
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DJI Natalia Posted at 2016-11-27 17:17
Please help check the SN.
You noticed that from the first time you powered it on, right?

Yes, the light was dead from the very first start up, right out of the box. It has never worked. It was purchased at an apple store on November 17. The SN is: 08QDDAT01201P6.
2016-11-27
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Impossible J
lvl.2
United States
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DJI Natalia Posted at 2016-11-27 17:17
Please help check the SN.
You noticed that from the first time you powered it on, right?

Back to the original question, regardless of what's wrong with the light: if I send it in (which is likely what you're going to tell me to do in the end), how long before I can expect to have it back in my hands? Have you guys caught up enough that you have designated replacement units and parts on hand and ready? I have DJI care, if that helps.
2016-11-27
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8atU4uGb2cGi
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Flight distance : 17651 ft
United States
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Impossible J Posted at 2016-11-27 08:48
Back to the original question, regardless of what's wrong with the light: if I send it in (which i ...

Hope they replace it with a green LED
2016-11-27
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QuanthonyTrang
First Officer
Flight distance : 419980 ft
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Impossible J Posted at 2016-11-28 03:48
Back to the original question, regardless of what's wrong with the light: if I send it in (which i ...

Does it bother you that you have 1 useless light?? How much warranty do you have left??
Unless DJI can promise a 1 week turn around time, I would fly and wait until everyone stops complaining about not receiving their mavics. Nothing worst then waiting months just an led light. Just make sure you send back before warranty ends.
2016-11-27
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DJI Natalia
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Flight distance : 318 ft

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Impossible J Posted at 2016-11-28 00:48
Back to the original question, regardless of what's wrong with the light: if I send it in (which i ...

Generally speaking, it takes around 2 weeks.
If it's convenient for you to send it in, we can help you create a case.

Please send an e-mail with the subject "Forum Support" to support@dji.com and include the following information:
Brief Description of your Issue:
Country:
Full Name:
Email Address:
Phone Number:
Shipping Address:
Zip Code:
Link to your case on Forum:
2016-11-27
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fans733ac706
lvl.1
Flight distance : 888914 ft
United States
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Impossible J Posted at 2016-11-25 18:53
Here you go (finally changed my username), this is the problem with the light:
https://youtu.be/u4jDKkAkL6I

i have the same problem. Please let me know what you have learned so far
2016-12-26
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fans733ac706
lvl.1
Flight distance : 888914 ft
United States
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I just called dji and the phone system is down. I spent 2 hours online with a guy that kept telling to do something that can only be done with a phantom 4 controller (and he sent me a picture of the Phantom 4 controller) and then tells me to calibrate the IMU (which, at this point, has taken 12 minutes and seems to stuck at the 2 out of 5 phase) As far as fly it until the warrany runs out, no thanks. I've spent a lot of money and have waited a long time. I expect it to be perfect. I am not happy.
2016-12-26
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fans733ac706
lvl.1
Flight distance : 888914 ft
United States
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DJI Mindy Posted at 2016-11-25 01:43
Could you please make a short video of the light?
I'll help to check it.

i have the same problem. Please let me know what you have learned so far.
2016-12-26
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fans733ac706
lvl.1
Flight distance : 888914 ft
United States
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DJI Mindy Posted at 2016-11-25 01:43
Could you please make a short video of the light?
I'll help to check it.


I just called dji and the phone system is down. I spent 2 hours online with a guy that kept telling to do something that can only be done with a phantom 4 controller (and he sent me a picture of the Phantom 4 controller) and then tells me to calibrate the IMU (which, at this point, has taken 12 minutes and seems to stuck at the 2 out of 5 phase) As far as fly it until the warrany runs out, no thanks. I've spent a lot of money and have waited a long time. I expect it to be perfect. I am not happy.
2016-12-26
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DJI Mindy
Administrator
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fans733ac706 Posted at 2016-12-27 06:48
I just called dji and the phone system is down. I spent 2 hours online with a guy that kept telling to do something that can only be done with a phantom 4 controller (and he sent me a picture of the Phantom 4 controller) and then tells me to calibrate the IMU (which, at this point, has taken 12 minutes and seems to stuck at the 2 out of 5 phase) As far as fly it until the warrany runs out, no thanks. I've spent a lot of money and have waited a long time. I expect it to be perfect. I am not happy.

Sorry you are experiencing difficulties.
Is there anything wrong with your controller or the front LED light?
Just to clarify, your aircraft model is Mavic, right?
2016-12-26
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Impossible J
lvl.2
United States
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fans733ac706 Posted at 2016-12-27 06:35
i have the same problem. Please let me know what you have learned so far

I've been busy with work and holiday stuff, but I'm about to open a case and send it in tomorrow. It's got gimbal issues/horizon tilt, too. I can see that it sits unevenly in its neutral position just hanging there.  I think I got one of the early production models, they seem to have had more QA problems just from anecdotal evidence in forum posts. I'm really curious to see what comes back to me (and how long it ends up taking).
2016-12-27
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Impossible J
lvl.2
United States
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DJI Natalia Posted at 2016-11-27 23:16
Generally speaking, it takes around 2 weeks.
If it's convenient for you to send it in, we can help you create a case.


Hi Natalia, a few days ago I emailed this info to the email address you provided, and still haven't been contacted via email or phone. Should I just call support on the phone, or what's the fastest way to get this taken care of?
2017-1-3
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SectorDrone
First Officer
Flight distance : 919751 ft
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Happened to me on my first P4... HK store replaced it by hand !
2017-1-3
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Impossible J Posted at 2017-1-3 14:13
Hi Natalia, a few days ago I emailed this info to the email address you provided, and still haven't been contacted via email or phone. Should I just call support on the phone, or what's the fastest way to get this taken care of?

What's your ticket number? we'll help you escalate it, sorry for any inconvenience caused.
2017-1-3
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krautz
lvl.1
Flight distance : 124849 ft
Denmark
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Hi, i have exactly the same problem, right out of the box. Is the only solution to send it in for repair? Bought directly froj dji.com - and I a'm in Denmark...
2017-4-25
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fans06b77ccc
lvl.4
Flight distance : 1905381 ft
United States
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I know dJI means well and will warranty this, but do you really want to give it up for several weeks? With shipping, this could be a month . Maybe Velcro one of these in its place and have the led replaced  if it ever needs to be sent back for a major repair.  I have them and they are many times brighter than the stock  Leds . Would be nice if upcoming models incorporated Cree LEDs.
https://forum.dji.com/thread-93920-1-3.html
2017-4-25
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