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Bad jello and Tilted Horizon
1165 19 2016-11-25
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fans5ea81677
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Guys,

Hopefully someone can help me here.

Take a look at my video:



I have a very tilted horizon and bad Jello. I have calibrated the gimbal on steady/level surfaces many times and nothing, calibrated the IMU's and nothing, jello is still there and the tilted gimbal sometimes is fixed by panning or yawing in a different direction but comes back shortly after. I am using the setting right below 4k for video.

Should i request a replacement? I am very please with the mavic's handling and features but VERY dissapointed with the gimbal!!

Thanks in advanced.


2016-11-25
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clarksbrother
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People have reported bad jello on 1080p60 but I haven't heard anything on 2.7K. I've had this issue in the past on other drones (DJI most frequently unfortunately) - there is no calibration that's going to fix it in my experience. If you're absolutely sure you have a rock solid IMU and gimbal calibration, then yes, I'd reach out to DJI to get this sent back for repair/replacement.
2016-11-25
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hallmark007
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Try a cold IMU followed by gimbal calibration, this worked well with P4 .
Make sure you do IMU on a very level surface..
2016-11-25
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StianGel
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Is the gimbal seatet correctly?
2016-11-25
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AMRflyingdude
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hallmark007 Posted at 2016-11-25 16:01
Try a cold IMU followed by gimbal calibration, this worked well with P4 .
Make sure you do IMU on a  ...

Great suggestion. I just did that and I am going to test tomorrow and see. thanks for pitching in!
2016-11-25
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AMRflyingdude
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StianGel Posted at 2016-11-25 16:23
Is the gimbal seatet correctly?

I checked and checked and it all seems fine.
2016-11-25
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AMRflyingdude
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clarksbrother Posted at 2016-11-25 15:58
People have reported bad jello on 1080p60 but I haven't heard anything on 2.7K. I've had this issue  ...

Thanks Mate! i did some more calibration and hoping to test tomorrow and see
2016-11-25
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Hambone
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I too had a major jello effect and noticed the rear gimbal tab was on top of the seat. I moved the gimbal forward allowing the rear tab to go below the seat and now it works perfectly.
2016-11-26
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rapcon
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Hambone Posted at 2016-11-26 12:18
I too had a major jello effect and noticed the rear gimbal tab was on top of the seat. I moved the g ...

When you have the drone upside down and looking under the gimbal are you saying the rear gimbal tab is below or on top of the seat just for clarity?
2016-11-26
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DJI Natalia
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Have you removed the gimbal cover? You're always flying it at P mode, right? BTW, the firmware is up to date, right? how about the performance after you double check it and re-calibrate it?

2016-11-27
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AMRflyingdude
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DJI Natalia Posted at 2016-11-27 02:59
Have you removed the gimbal cover? You're always flying it at P mode, right? BTW, the firmware is up ...

Gimbal cover and plastic seat both removed. Flying in GPS (not sport) Firmware os up to date.

After much testing and troubleshooting on my own I found that recording in 1080P/60fps is the only recording mode I don't get jello. The tilted horizon I fixed. So at first I calibrated the gimbal once or twice, when take off it all seems leveled untill I make a 180 turn, then starts tilting on its own as you can see in the video, the I tried calibrating in different directions, for instance posting north, calibrate then south calibrate. It does however comes back, the calibrations does not last long.

The jello is my biggest disappointment, I checked and checked and there is nothing wrong with the seating, dampers or anything I can visually inspect. It's a bummer I really lik the mavic but not sure what to do at this point.

Any ideas?
2016-11-27
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DJI Natalia
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AMRflyingdude Posted at 2016-11-28 12:41
Gimbal cover and plastic seat both removed. Flying in GPS (not sport) Firmware os up to date.

Afte ...

Glad to hear the improvement, while for the jello issue, it would be best to send it in for further evaluation.
Really sorry for the inconvenience caused.
Please send an e-mail with the subject "Forum Support" to support@dji.com and include the following information, we'll create a case for you:
SN:
Brief Description of your Issue:
Country:
Full Name:
Email Address:
Phone Number:
Shipping Address:
Zip Code:
Link to your case on Forum:
2016-11-27
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Hambone
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rapcon Posted at 2016-11-26 18:13
When you have the drone upside down and looking under the gimbal are you saying the rear gimbal ta ...


The gimbal goes below the tab.
https://imgur.com/gallery/J9yFq
2016-11-28
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AMRflyingdude
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DJI Natalia Posted at 2016-11-28 00:17
Glad to hear the improvement, while for the jello issue, it would be best to send it in for further evaluation.
Really sorry for the inconvenience caused.
Please send an e-mail with the subject "Forum Support" to  and include the following information, we'll create a case for you:

Natalia - I sent th mavic back 6 days ago, just checked the tracking information in UPS for the label you guys sent me and it says the package is lost'!  Can you look in to this please?
2016-12-6
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DJI Natalia
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AMRflyingdude Posted at 2016-12-7 12:14
Natalia - I sent th mavic back 6 days ago, just checked the tracking information in UPS for the label you guys sent me and it says the package is lost'!  Can you look in to this please?

I checked the system, you chatted with our support for this case, and was told to update it via e-mail once they get the information, right?
2016-12-6
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AMRflyingdude
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DJI Natalia Posted at 2016-12-7 00:06
I checked the system, you chatted with our support for this case, and was told to update it via e-mail once they get the information, right?

Yes. Indeed. I just want to make surbe somebody looks in to this.
2016-12-7
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AMRflyingdude
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DJI Natalia Posted at 2016-12-7 00:06
I checked the system, you chatted with our support for this case, and was told to update it via e-mail once they get the information, right?

I spoke to UPS and the mavic was delivered to you today!  Great news!
2016-12-7
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DJI Natalia
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AMRflyingdude Posted at 2016-12-8 11:27
I spoke to UPS and the mavic was delivered to you today!  Great news!

Glad to hear that.
We will help you deal with the case soon once we receive it, no worries.
2016-12-8
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Hambone
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hallmark007 Posted at 2016-11-25 14:01
Try a cold IMU followed by gimbal calibration, this worked well with P4 .
Make sure you do IMU on a very level surface..

I looked closely at the gimbal seat and the camera mount was placed below the frame (I assume for shipping) and caused a vibration in the camera. The gimbal was released and no more problems.
2017-2-1
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hallmark007
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Hambone Posted at 2017-2-1 12:37
I looked closely at the gimbal seat and the camera mount was placed below the frame (I assume for shipping) and caused a vibration in the camera. The gimbal was released and no more problems.

Good job..
2017-2-1
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