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A3 & A3 Pro owners... email support daily!!!
1482 8 2016-11-26
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RVRD
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Canada
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I urge everyone with  A3/Pros to email DJI support daily with issues and requests!!!

support.us@dji.com
us.support@dji.com
support@dji.com

Our list is below for non-matrice/LB2 drones:

1) Auto disarm motors after 3 seconds if no throttle input given (like A2/WKM... SUPER DANGEROUS RIGHT NOW)
2) GPS/IMU disconnect in software on A3Pro for no reason, reboot the  machine a few times and it reconnects... W TF. Is te a hardware or  software issue, it happens on two different A3 Pro systems and very  concerning since others are having same issues!
3) Assistant app to have a button or confirm setting have been written  (multiple times the setting reset after re-plugging USB in).
4) LED is useless to see, needs to be like A2/WKM
5) Blue tooth LED w/ mobile app (like WKM and A2) for non LB2 users!
6) iOSD Mini to work as noted in manual.
7) On A2 & WKM when it toilet-bowls you rotate the GPS puck, so what  the heck do we do when it happens w/ A3, cuz it happens randomly during  same flight?

There are other things but these are the most important to our operations, add to the list and send to DJI till they get annoyed and fix basic operations of the A3's!!!

DJI if your reading, please have support check out these 100+ posts regarding your A3: https://www.rcgroups.com/forums/showthread.php?t=2647235

I've been buggin DJI support daily, hopefully sooner than later they  will make it more like the A2 and Wookong which everyone is used too.

The A3 is a step forward in hardware (minus loss of BT LED and the GPS/IMU's disconnect all the time w/o notice)... but  a HUGE STEP BACKWARDS in software / functionality.

We have had it since May and still will not fly it commercially on our  X8's @ 45lbs, we are still on the good ol Wookong till DJI gets their  act together...  it will probably be amazing as soon as they release the  A4
2016-11-26
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SkySight Aerial
Second Officer
Flight distance : 3312018 ft
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United Kingdom
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I have been banging on about functionality for months with no success. No one at DJI gives a S**T just keep introducing new models and confusing camera derivatives that they don't even know will work on their own products.
In my view they have completely lost the plot!!!!!!!!!!!!I say come on Yuneec and others, DJI have opened the door for you. A lot of us would love to jump off the DJI ship before we drown!!!!!!!!!!!
2016-11-26
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ckk.post
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Denmark
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http://forum.dji.com/forum.php?m ... D307%26typeid%3D307

?????
2016-11-26
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SkySight Aerial
Second Officer
Flight distance : 3312018 ft
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United Kingdom
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Any update?
2016-12-5
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RVRD
lvl.2

Canada
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daily bump
2016-12-6
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Jesper J
lvl.4
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Denmark
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SkySight Aerial Posted at 2016-11-26 19:47
I have been banging on about functionality for months with no success. No one at DJI gives a S**T just keep introducing new models and confusing camera derivatives that they don't even know will work on their own products.
In my view they have completely lost the plot!!!!!!!!!!!!I say come on Yuneec and others, DJI have opened the door for you. A lot of us would love to jump off the DJI ship before we drown!!!!!!!!!!!

Hear hear, and the worst part of it is, it does not take much to compete with DJI, with the way things are at the moment, its like taking candy from a kid.
2016-12-7
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Drone Air
lvl.2
Flight distance : 158251 ft
South Africa
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Bump DJI read this and respond
2016-12-24
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Drone Air
lvl.2
Flight distance : 158251 ft
South Africa
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I was just brushed off for the numthteen time by support, anyone here interested in starting a class action law suite against DJI ?  Chinese goverment has been making concerted efforts to stop false advertising or even misleading information which is not the case here, this is blatant claims that this A3 can do things that it cannot, see below the new laws

Regulating False Advertisements in China

While the previous Advertising Law merely stated that a false advertisement is one that deceives or misleads consumers, or damages consumer interests, it did not offer a further definition. The new Advertising Law, however, provides for types of false advertisements under Article 28, including the following cases:
1.        the commodity or service does not exist;
2.        the commodity performance, function, origin, usage, quality, specifications, ingredients, price, manufacturer, valid period, sales and awards, among others, or service items, provider, format, quality, price, sales and awards, among others, or promise related to the commodity or service, among others, does not match the actual situation and has a material influence on the purchase decision;
3.        using fictional, falsified, or unsubstantiated scientific research, statistics, survey, excerpt or quotation, as supporting material;
4.        fabricating efficacy of using the commodity of service; and
5.        other situations in which false or misleading content is used to cheat or mislead consumers.

The production of a false advertisement may have many consequences under Articles 55-57, which includes the following actions by the Industry and Commerce Administration Department:
1.        a demand made to cease publications of the advertisement;
2.        a demand made to mitigate the influence within a due scope;
3.        an issue of a fine ranging from three to five times of the advertising cost, or in cases where the advertising cost is difficult to calculate, a fine ranging from RMB 200,000 to RMB 1,000,000;
4.        to bear civil liability where the advertiser intended to cheat and mislead consumers and cause detriment to the lawful rights and interests of consumers who purchased the commodity or received the service; and
5.        to order the cancellation of the advertiser’s business license.

Furthermore, if there was actual or constructive knowledge by the advertising agent or distributor that the relevant advertisements were false, the advertising agent or distributor shall suffer the same consequences, or joint liability.

The revised Advertising Law prohibits certain content in advertising under Article 9, including the use of words such as ‘national-level’, ‘the most’, and ‘the best’, among others. Directly relevant to this was the recent case against Xiaomi Inc, who was investigated for violating several provisions under the revised Advertising Law preventing advertisements from exaggerating products.

Xiaomi Inc. is a privately owned Chinese electronics company, and is the world’s fourth largest smartphone maker, involved in designing, developing, and selling smartphones, mobile applications, and related consumer electronics. Recently, Xiaomi Inc. came to the government’s attention via a whistleblower, who reported to the Chinese government of suspicious activity located on Xiaomi Inc.’s website. Therefore, they are currently being investigated by the Beijing Ministry of Industry and Commerce over the use of superlative adjectives for promoting products, namely of the term ‘best’, which Xiaomi Inc. had used in some of its advertisements for its products. If found guilty, Xiaomi Inc. may face a fine of a minimum of USD 31,000, which will set an example for potential offenders of China’s seriousness in the enforcement of the revised Advertising Law.

Furthermore, it can be seen from the recent Xiaomi Inc. case that investigative powers have been granted to the Administration for Industry and Commerce, which have also been expanded to give the authoritative body far-reaching powers under Article 49 to:
1.        conduct on-site inspection of premises that is suspected of engaging in illegal advertising activity;
2.        enquire a party suspected of an offence, or its legal person, key executive and other relevant personnel, and investigate relevant organisation or individual;
3.        demand a party that is suspected of an offence to provide supporting documentation within a specific deadline;
4.        review and duplicate contract, voucher, bookkeeping, advertisement, and other relevant material that relates to the suspected illegal advertising;
5.        close down and seize financial and material resources that are directly related to the suspected illegal advertising, such as commodity being advertised, operation tools and equipment;
6.        demand temporary ceasing of publishing suspected illegal advertising that has the potential to cause severe consequences; and
7.        other powers as provided in the laws and regulations.

Therefore, the new Advertising Law places a heavy emphasis on the prohibition of false advertising intended to cheat and mislead consumers. The Chinese government has shown its seriousness by already using the revised Advertising Law to enforce the relevant provision to investigate Xiaomi Inc., therefore demonstrating its intention to regulate false advertisements heavily.

Conclusion

The revised Advertising Law indicates China’s intention to strengthen consumer protection by prohibiting undesirable advertising activities. With its wide scope and comprehensiveness, it can be expected for the Chinese government to further produce supplementary regulations and interpretations to assist and provide further guidance on the application of the new law. Therefore, it is advisable for businesses both domestically and internationally to take note of the revised Advertising Law to ensure maximum compliance, especially in light of the potential regulatory enforcement.  

  

If there is any further question, please feel free to contact us. We're always here to help.
2017-1-3
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SkySight Aerial
Second Officer
Flight distance : 3312018 ft
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United Kingdom
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I looked at these laws and published a less detailed version of your post in a previous thread. I, for one am tired of the false promises and misleading advertising pouring out of DJI, I have owned an A3 now for eight months and still have not got the advertised or subsequently promised functionality. I suggested that they stopped making false representation in the user manual and ceased making claims on functionality that they were well aware, did not exist. I am quite prepared to action against them if there is enough support as I feel their dishonesty needs to be arrested. Let me know how I can help by PM?
2017-1-3
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