Cetacean
Captain
Flight distance : 2528264 ft
United States
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Aloha mae,
Yes, you are right. The employee strategy in dealing with problem issues is ask for the basics. However, sometimes, as in your case, the customer anticipates the basics and provides them first as you did. When that happened to me, I started dealing with that problem directly. I would swear that a computer, and a non-AI one at that, handles emails! So, do not do emails at the beginning of reporting a problem. You are just asking for a delay.
The solution is to deal directly with a live person who can take notes on your problem. The phone or the Chat options work best. It cuts to the chase. The employee will still ask for the basics but you can provide it to them without the delay of email. I have even written out my issue, like you did at the top of this thread. In a Chat, I cut and paste the summary into the Chat. That shakes them up sometimes. It also shows them that you know what you are doing and they respect that. In an email, when they get to that level of understanding you as a customer, there has already been too much delay and sometimes animosity. BTW, you really show your level of experience in this thread. I just wish I dealt with WiFi issues more often (that is why I am getting involved with WiFi threads more now).
But, I can tell that Ed is giving you good advice. He is telling you how to do what I suggested earlier (it is in the RC connection) but did not know how to deal with it in for P3S.
Aloha and Drone On! |
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