RJM316
lvl.1
United Kingdom
Offline
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Well sorry to burst your bubble and ruin your xmas but I'm also on the Heliguy pre order waiting list and I ordered mine on 27 Sep! Im a whole 2 weeks ahead of you and I don't expect mine before xmas. Heliguy are a fantastic company. They offer first class customer service and run an excellent website. They can only apologise for the continued delay, its not their fault but they have to do it. Ive had a few emails from them updating me on things but I'm no nearer in receiving my Mavic. In the mean time DJI are releasing came after camera, an inspire 2, a phantom 4 pro, a new app, a new matrice pro, countless accessories and are firing out product updates on things but have offered no information on the Mavic since 03/11/16. Thats unacceptable. DJI dealers are clearly not receiving the support they deserve. They are being treated the same way as us, the consumer, and are being fed little or no info. This isn't good enough. DJI have failed its customers. I don't care what anyone says, this release was rushed and unplanned from the start. They got wind of the Karma and wanted to head them off and stifle its release. Simple as that. I would bet that manufacturing had probably not even begun when it was released and this none sense about pre orders being higher than expected is just an excuse to explain the mess they are in. If preorders are so high then why are units being shipped in bulk to stores for off the shelf purchasing? Surely all shipments should be sent out to meet the "unprecedented" amount of pre orders? I ordered the day after the release and I'm still waiting. I have no idea when my order will be here. In the mean time I have bought the Yuneec Typhoon H, terrible drone, and I continue to use my phantom 4 and my Inspire 1 Pro. I can accept delays. I can accept products need refining, issues arise during manufacturing and radical new tech is going to attract higher than normal orders but what I can't accept and what I won't accept is being continually misled, fobbed off and basically lied to by DJI.
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