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Care Refresh
645 6 2016-11-30
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fans9a1ac4d9
lvl.3
United Kingdom
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Hello, received my Mavic yesterday in the U.K. I wanna take the care refresh out before I take flight but I can't seem to do it. I can put a state/Provence in the box as I'm not US so it won't allow me to move further. Am I missibg something?
Regards, Josh
2016-11-30
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Do you get any error message when you tried to buy DJI care refresh on the website? Please provide us your aircraft SN and post a screenshot about the page that it did not allow you to move further. We'll help you check it.
2016-12-1
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gK2xY4YBfh64
lvl.2

Netherlands
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DJI Natalia Posted at 2016-12-1 12:54
Do you get any error message when you tried to buy DJI care refresh on the website? Please provide u ...

Hi Natalia, having the same issue here - activated it today - and screen shows "Aricraft S/N Request Time Out"
2016-12-1
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gK2xY4YBfh64
lvl.2

Netherlands
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DJI Natalia Posted at 2016-12-1 12:54
Do you get any error message when you tried to buy DJI care refresh on the website? Please provide u ...

Hi Natalia, having the same issue here - activated it today - and screen shows "Aricraft S/N Request Time Out"
2016-12-1
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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gK2xY4YBfh64 Posted at 2016-12-2 00:24
Hi Natalia, having the same issue here - activated it today - and screen shows "Aricraft S/N Reque ...

May I have your aircraft SN and we will help you handle the case.
2016-12-1
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gK2xY4YBfh64
lvl.2

Germany
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DJI Natalia Posted at 2016-12-2 14:11
May I have your aircraft SN and we will help you handle the case.

Hi Natalia, it was either a glitch or batch-process between activation and buying DJI Care.
Today it worked, thanks!
2016-12-2
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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gK2xY4YBfh64 Posted at 2016-12-2 16:29
Hi Natalia, it was either a glitch or batch-process between activation and buying DJI Care.
Today  ...

Glad to hear you can purchase it, enjoy your aircraft, nice day!
2016-12-2
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