DJI-Ken
DJI team
Flight distance : 1515312 ft
United States
Offline
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I'm sorry for your experience, please sync your flight records and provide your email address and I will take a look at your flight.
Also, call 818-235-0789 and start a case and upload the DAT file of the flight to Dropbox and include it with your ticket.
did you calibrate the compass before your flight or had you not calibrated it since it was new and last calibration before your first flight?
If you calibrated before this last flight then I think they're may have been some interference.
It's a very isolated incident so there is absolutely no reason for a recall.
And can you post the response from support, they should not have told you to calibrate the IMU or compass every time.
The IMU is calibrated in an controlled environment at the factory and does not require it unless the GP app says to calibrate.
And the compass should be calibrated the first time you fly it and does not require it again unless the app tell you to calibrate.
So, from reading your post I think you calibrated the compass before this flight and it may not have been in an interference free area. Also, when you calibrate the compass make sure no metal is around and also no metal on your person (keys, phone, watch, belt,) and do not hold the RC/phone in your hand when you calibrate, set them on the ground several feet away. |
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