Lucas E. Vigano
New
Flight distance : 1587438 ft
Brazil
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fanse7ab31d9 Posted at 2017-2-3 14:36
Official Adobe answer from Adobe Dave (yes, I work for Adobe) ...- just saw this post - as some of you might know, I work very closely with DJI with our tools and we try and test as early as we can. With new cameras/codecs/ firmware changes it takes time.. just being honest here... (feel free to forward threads/topics on my youtube channel as that will forward to my inbox automatically - just search dhelmly on Youtube.
Here's what actually happening with the H265/HEVC issue where some people can import and some can't. We first started support in CC2015 so any earlier versions don't have the codec. When you first try and import a H265 file a message should appear telling you that you need to license the codec . The license is part of Premiere Pro CC but not automatically turned on for every user unless they use it. WHY? there is actually a license fee that we manage for you and it gets activated with your first Import or Export. You need to be connected to the internet for the first time you use it and once you do that you don't need to be connected to license again unless you re-install or there is a major update. We are always "tweaking" playback with CPU/GPU support.. BTW - H265 playback is decent in Premiere Pro CC 2017. Lots of people use it as a H265 player - BUT, Encoding takes a longtime - just give us more time on that I hope this helps .. Dave..
Thank you very much for sharing your experience, I had the same problem on my mac with Premiere cc2017 and only by editing the extension from .mov to .mp4 from the file name I could solve it.
Only the first time he told me to drag the file, he asked me to install the hevc codec, I gave him ok and the issue was solved.
Thank you!! |
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