So I order a Mavic November 2nd. And decide to cancel it within a day or two.
I follow DJI rules to execute the cancellation and I hear nothing for a month.
Then I receive a cryptic email
Dear SkyLensAdmin, Greetings from DJI official online store! First off, we would like to express our most heartfelt gratitude to you for creating a ticket in our online store. Your generous support has always been our motive to improve. We are sorry for getting back to you late due to the great amount of tickets we received recently. Since it's been some while, we are considering closing this ticket temporarily but it can still be reopened if your problems haven't been solved yet.Please do not hesitate to write back if there are any concerns. We will do our best to get back to you soon as we can. You have our most sincere apology for any inconvenience caused.
Thanks again for your great understanding and support. Warm regards,
DJI Online Store Which is a waste of cyberspace. It tells me nothing. Then on the same day, my account is charged of the cancelled order amount. What's up DJI? Request #298163 Order cancellation This is what I expect you to do and it is so very simple. I want the money to be re credited to my account soonest.
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