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DJI customer service not up to par
549 8 2016-12-1
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Sky Lens
lvl.4
Flight distance : 546273 ft
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United States
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So I order a Mavic November 2nd. And decide to cancel it within a day or two.
I follow DJI rules to execute the cancellation and I hear nothing for a month.
Then I receive a cryptic email

Dear SkyLensAdmin,

Greetings from DJI official online store!

First off, we would like to express our most heartfelt gratitude to you for creating a ticket in our online store. Your generous support has always been our motive to improve.

We are sorry for getting back to you late due to the great amount of tickets we received recently. Since it's been some while, we are considering closing this ticket temporarily but it can still be reopened if your problems haven't been solved yet.Please do not hesitate to write back if there are any concerns. We will do our best to get back to you soon as we can.

You have our most sincere apology for any inconvenience caused.
Thanks again for your great understanding and support.

Warm regards,
DJI Online Store

Which is a waste of cyberspace. It tells me nothing. Then on the same day, my account is charged of the cancelled order amount.

What's up DJI? Request #298163 Order cancellation

This is what I expect you to do and it is so very simple. I want the money to be re credited to my account soonest.



2016-12-1
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MP4
lvl.2

United States
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charge it back from your credit card. This is basically fraud what DJI is doing. DJI is not taking us seriously.
2016-12-1
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sky Lens, sorry for the inconvenience caused, your case has been escalated, and you'll receive an e-mail for the confirmation later.
2016-12-1
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Sky Lens
lvl.4
Flight distance : 546273 ft
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United States
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DJI Natalia Posted at 2016-12-1 22:40
Sky Lens, sorry for the inconvenience caused, your case has been escalated, and you'll receive an e- ...

Thank you.
2016-12-1
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FPVJunkie
lvl.3
Flight distance : 66421 ft
United States
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I got the same BS answer for a different question that I sent. I just asked for a shipping update, got the lame 7-8 week excuse that was sent out in an email a two weeks prior. The DJI sent me an email to "rate the support I received"... held back a little bit since I haven't been waiting as long as most, but the lack of communication and honesty is what really upsets me about DJI.
2016-12-1
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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FPVJunkie Posted at 2016-12-2 13:49
I got the same BS answer for a different question that I sent. I just asked for a shipping update, g ...

We feel very sorry for the inconvenience cause and would like to try our best to help you for any questions.
2016-12-1
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Free Bird
lvl.4

Canada
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I also got the same generic email this morning. So much for the personal touch of saying a lot about nothing.
Warmest regards,
Free Bird
2016-12-1
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fansf322dea1
lvl.2

United States
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Not just because of this, but I ordered back in Sept. Seller cancelled my order because they saw what was coming. I was anxious to reorder then I started to hold off because the "storm" never settled. I've finally come to the conclusion that "I'm over it". No longer worth it, the fire for drone photography is out. I'll go be P4P a 6 month window before I try this again. Not off to a good start for a (almost) 1st time customer.
2016-12-2
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Enkeixpress
Second Officer
Flight distance : 297497 ft
United Kingdom
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I feel your pain. I currently have this pending authorisation payment on my PayPal account. It's been there since I placed the order for a Fly More Combo on the 9th November 2016. It has an expiry date of 8th December 2016, and I'm trying to get DJI to accept the payment before that date arrives, and the payment expires. I think DJI have done this so the payment's on hold until they can manage to dispatch the order.


This whole shipping delay event they've got happening here is just madness. Why can't DJI be like any other company and just ship the damn product within good time? meaning within 3-5 days as normal.


Also, what's with the shipment delay with the flight batteries for the Mavic Pro? Surely, they're not low stock on those too?


2016-12-2
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