hej
 lvl.2
Flight distance : 2040512 ft
Sweden
Offline
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I had a prop fly off, like those warned about. (Did hand thighten, yes really) and remember to read this with a honest smile, cause I am not mad or anything. I just find this a bit amusing, and of course DJI are doing the best they can. (But something's should maybe been done differently)
The day after the incident I called DJI Euroupe, they said "just send an email to us at support.europe.. And explain the case and we will send you the needed information for how to send the inspire to us" I did this and got an response from the zendesk with a case number .
Since nothing came, I started to mail them back. I sent about six mails, one each day to dji Europe. At day four an employe from China mailed me requesting my flight logs. I sent them and he thanked me and told me that his colleges from Europe would contact me for further information and repair.
At day six, I had still not gotten any information where to send the inspire from DJI Euroupe.
I called them up! I explained there where no answers at my mails, except for the request for flight logs from China. "I don't know where to send the inspire" I said. They said they where sorry and would at once make sure that I received the information. They mailed me the necessary forms and I sent my inspire away that had been boxed for a while by now.
The next Tuesday (27/1) I mailed DJI Europe again and they said they had got my inspire and had sent the flight logs to China and awaited the information from DJI China about what to do with the repair.
The 29 of Januari I noticed that the ticket seamed closed. So I mailed again and asked what was going on. Well, It looked like DJI Europe sent the wrong flight log. (And remember, I did send them the right logs a while back, and those where the right ones) The same employe in China who asked for my logs the last time where now asking DJI Euroupe for the right files.
The third of February DJI Euroupe sent the right logs (yes, those I sent a while back) to China. And at the phone DJI Europe said "sorry sir, we will have a look at your inspire at Wednesday. This Saturday I reminded DJI in a mail that Wednesday had passed and I was wondering if the repair was done. Well, as it turns out they weren't. Because.... They had not been able to have a look at the logs yet in China but they told me that the same day the logs had been looked at, the inspire would be repaired and sent back.
So the werry same logs I sent to them the 17 of January has still to be read by our friends at main office in China!
Dear friends. I am not mad at you. I just wished I was going down with the logs my self. That would had save time! 
Peace my friends! Fly safe!
//Robert
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Second Officer
