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P4P+ Cannot take off! HELP!
4320 29 2016-12-3
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Ethanflux
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My Phantom 4 Pro + will not take off.  I am getting this error on the screen.  
20161203_174920.jpg
2016-12-3
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Geebax
Captain
Australia
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It looks like you are inside, and you are not seeing even one GPS satellite, try taking it outside, GPS does not work indoors.
2016-12-3
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Aardvark
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Inside it would normally switch to 'Opti' mode using VPS to stabilise it, but not enough light (Red icon to right of GPS indicates OA and VPS off due to low light).
2016-12-3
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Geebax
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Aardvark Posted at 2016-12-4 11:34
Inside it would normally switch to 'Opti' mode using VPS to stabilise it, but not enough light (Red  ...

OK, I was wondering what the red icon was, don't have that on my P3P.
2016-12-3
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Aardvark
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That aside, it is not a good idea to take off in such a confined space. Take a bit of time to read through the manual a couple of times. Although the Pro seems the best yet, it is still not totally fail safe. And those props can do a lot of damage.
2016-12-3
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Ethanflux
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Aardvark Posted at 2016-12-4 09:02
That aside, it is not a good idea to take off in such a confined space. Take a bit of time to read t ...

I've put it outside and get the same problem outside.  Will not take off...  It also says this when I try takeoff.

20161203_191458.jpg
2016-12-3
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Aardvark
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Ethanflux Posted at 2016-12-4 01:11
I've put it outside and get the same problem outside.  Will not take off...

So if you're outside , is the GPS indicator showing a number of satellites ? Are you anywhere near an airstrip or helicopter landing area ?
2016-12-3
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Ethanflux
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Aardvark Posted at 2016-12-4 09:16
So if you're outside , is the GPS indicator showing a number of satellites ? Are you anywhere near ...

Does not show any GPS sats at all and it was working fine earlier today.  14 sats locked.  No where near airstrips or landing areas.  
2016-12-3
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DJI-Jamie
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Ethanflux Posted at 2016-12-4 09:20
Does not show any GPS sats at all and it was working fine earlier today.  14 sats locked.  No wher ...

Did you happen to notice this after a firmware update, or is this happening right out of the box?
2016-12-3
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Aardvark
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Ethanflux Posted at 2016-12-4 01:20
Does not show any GPS sats at all and it was working fine earlier today.  14 sats locked.  No wher ...

And you get no GPS after powering all down and switching on again ?

There's nothing covering the top of the aircraft ? (That's where GPS receiver is positioned ) ?

Have you done any updates at all ?
2016-12-3
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Ethanflux
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DJI-Jamie Posted at 2016-12-4 09:27
Did you happen to notice this after a firmware update, or is this happening right out of the box?

I actually flew the aircraft a few times today and it flew wonderfully.  Didn't change any firmware or anything.  Just powered it on and this is what is happening now.  There is nothing covering the top of the aircraft.  I'm out in the country so no interference either.  After this happened, I did notice there was a firmware update for the aircraft and I tried that, still nothing.  Took it back to the previous firmware and nothing still.
2016-12-3
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Ethanflux
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I'm guessing I'm going to have to send this into service?
2016-12-4
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DJI-Jamie
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Ethanflux Posted at 2016-12-4 22:37
I'm guessing I'm going to have to send this into service?

Just to clarify, messages to you have in the Overall Status section? Have you already tried a factory reset in the Assistant 2 software?
2016-12-4
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Mobilcams
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Navigation is spelled incorrectly too lol.. Looks like there is a system error in the GPS part of the unit.. I have never seen that error before..
2016-12-4
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Ethanflux
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Mobilcams Posted at 2016-12-5 09:23
Navigation is spelled incorrectly too lol.. Looks like there is a system error in the GPS part of th ...

Yeah, I noticed that misspelling too.  DJI Support told me the aircraft is defective.  They are having me send it back for an exchange.
2016-12-4
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Mobilcams
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Ethanflux Posted at 2016-12-4 20:26
Yeah, I noticed that misspelling too.  DJI Support told me the aircraft is defective.  They are ha ...

Facepalm.. That sucks.. I am so sorry man. At least it didn't happen while it was in the air and cause possibly more issues.  
2016-12-4
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DJI Natalia
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Ethanflux Posted at 2016-12-5 11:26
Yeah, I noticed that misspelling too.  DJI Support told me the aircraft is defective.  They are having me send it back for an exchange.

Our support team have created a case number for you or not? Sorry for the inconvenience caused, it would be best to send it in for further evaluation, we'll help you deal with the case properly.
2016-12-5
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DJI Natalia
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Ethanflux, if you have not sent it in, would you please help us export the flight data and vision data through the assistant 2?
Here is the tutorial for your reference, please upload it to dropbox and provide me the link, i will transfer the data to our engineers for evaluation:
2016-12-5
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Ethanflux
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Mobilcams Posted at 2016-12-4 22:25
Facepalm.. That sucks.. I am so sorry man. At least it didn't happen while it was in the air and cause possibly more issues.

I was thinking that exact same thing!  Here I thought I was lucky because my shipped out with the first batch.  
2016-12-5
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Ethanflux
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DJI Natalia Posted at 2016-12-5 06:02
Ethanflux, if you have not sent it in, would you please help us export the flight data and vision data through the assistant 2?
Here is the tutorial for your reference, please upload it to dropbox and provide me the link, i will transfer the data to our engineers for evaluation:

Yes, they assigned me a case #.  Thank you for that information and I will have that for next time.  I already packaged it up and it is sitting on the porch awaiting UPS pickup.  Your help is much appreciated.  I'll let you all know how it goes with the replacement.  
2016-12-5
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fans4861cfa3
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hello i have the same issue of you, i just receveid my P4Pro, upgrade with new upgrade, all is fine, after i go outside for fly and before i do compass calibration ok, after P4Pro ask me for IMU calibration and i start but nothing happen after 5 minutes, i push off and i restrat P4Pro and take off too and no recevied GPS data and alll is in red....
2016-12-5
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Ethanflux
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fans4861cfa3 Posted at 2016-12-5 09:39
hello i have the same issue of you, i just receveid my P4Pro, upgrade with new upgrade, all is fine, after i go outside for fly and before i do compass calibration ok, after P4Pro ask me for IMU calibration and i start but nothing happen after 5 minutes, i push off and i restrat P4Pro and take off too and no recevied GPS data and alll is in red....

Uh oh.  Hope it isn't an epidemic with the P4P.  Online support took me through many steps to try to get it to fly again, but no such luck.  Hopefully no issues with the replacement.
2016-12-5
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DJI Natalia
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Ethanflux Posted at 2016-12-5 23:14
Yes, they assigned me a case #.  Thank you for that information and I will have that for next time.  I already packaged it up and it is sitting on the porch awaiting UPS pickup.  Your help is much appreciated.  I'll let you all know how it goes with the replacement.

No problem, our engineers will evaluate it firstly after receiving the aircraft, thanks so much for your supporting, nice day!
2016-12-5
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fans4861cfa3
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DJI Natalia Posted at 2016-12-6 04:39
No problem, our engineers will evaluate it firstly after receiving the aircraft, thanks so much for your supporting, nice day!

Hello i have same problem and open case since 3 days, ii never fly with my product and i dont receveid my shipping label for send my P4Pro to repair !!!!

CAS-351901-H1B3T3 CRM:0464000000155

Can you help me please, i call in germany and nobody cant help me, i buy with online dji store..

2016-12-7
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DJI Natalia
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fans4861cfa3 Posted at 2016-12-7 18:06
Hello i have same problem and open case since 3 days, ii never fly with my product and i dont receveid my shipping label for send my P4Pro to repair !!!!

CAS-351901-H1B3T3 CRM:0464000000155

You case was created yesterday, the shipping label will be sent to you in about 1-2 working days. We've escalated your case and will help you handle it soon, thanks for your patience and supporting again.
2016-12-7
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fans4861cfa3
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DJI Natalia Posted at 2016-12-7 11:37
You case was created yesterday, the shipping label will be sent to you in about 1-2 working days. We've escalated your case and will help you handle it soon, thanks for your patience and supporting again.

Thanks Natalia, but i just hope dont lost my warratlly 7 days..... i receveid last saturday and open box just monday to try and never fly ...and never work...., thanks but for moment i dont receveid something from DJi support by email expect case without shipping information, best regards
2016-12-7
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DJI Natalia
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fans4861cfa3 Posted at 2016-12-7 20:37
Thanks Natalia, but i just hope dont lost my warratlly 7 days..... i receveid last saturday and open box just monday to try and never fly ...and never work...., thanks but for moment i dont receveid something from DJi support by email expect case without shipping information, best regards

You've got the e-mail with the shipping label, our engineers will evaluate it firstly after receiving your aircraft, then deal with your case depends on our after-sales policy.
2016-12-8
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fans4861cfa3
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After sales policy...i buy product receveid 12/3/16. open box not work and open case the 12/5/16 and now with UPS since 1 days ful for back to germany foor repair and you want i pay something ??
2016-12-9
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bigtiny5880
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Flight distance : 427 ft
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Ethanflux Posted at 2016-12-5 09:58
Uh oh.  Hope it isn't an epidemic with the P4P.  Online support took me through many steps to try to get it to fly again, but no such luck.  Hopefully no issues with the replacement.

Did you ever find out what the problem was? Mine is doing the same thing I have had it 24 hours now and never got to fly it, I just sent a email to the on line DJI dealer I bought it from to see what they want me to do with it. I paid for the DJI care refresh but I don't think I should have to use one of my 2 replacements for a defective product. If the company replaces this drone what happens to my DJI care refresh being it is attached to this drone that is possibly defective.
2017-4-9
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djiuser_U1fdIomk7Yso
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This is showing up on my p4 Advanced I have not been able to fly since Oct. I have put a lil over $200 in parts trying to fix this and more time then I can say searching YouTube trying to find a fix can u help me?
2019-1-8
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