DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Lozzy Posted at 2016-12-28 18:27
Thank you for the input. An other question I was under the impression that my CC card would not be drawn on for my order till it was ready for shipping. My card was drawn on for the full amount does this mean it is being shipped? When I check my order via the DJI web site it does not say shipped please can you assist me in ascertain why full payment was made without a delivery date.
It would be speculatative on my part as to why money was taken out without a shipping date for your case specifically. In general, there are a couple scenarios where payment much prior to shipping can occur which noted on the 'Help Purchasing' section of the site:
So depending on when the money was taken out from the time that you submitted the order, most likely the 28 day hold option had kicked in. In my experience, delays in shipping are normally caused from stock issues, but like I said before, it would be speculative on my end for your particular order. Were you not able to get in contact with the Store Chat team about this at all?
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