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update banner not showing up in dji go
691 5 2016-12-7
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fansbc434456
First Officer
Denmark
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why cant i see the update banner in the app when there is new firmware and its says firmware version n/a??and how can i see what firmware the drone is using without the app??
2016-12-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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Could you please clarify which Phantom model you have?
Please try to reinstall the app and re-link RC with aircraft.Since reinstall the app will remove the flight records, I'd suggest you to sync your flight records before reinstall the app.
2016-12-7
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fansbc434456
First Officer
Denmark
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DJI Mindy Posted at 2016-12-8 07:29
Could you please clarify which Phantom model you have?
Please try to reinstall the app and re-link RC with aircraft.Since reinstall the app will remove the flight records, I'd suggest you to sync your flight records before reinstall the app.

i have a phantom 3 standard i have tryed to reinstall the app but still the same
2016-12-8
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansbc434456 Posted at 2016-12-8 19:34
i have a phantom 3 standard i have tryed to reinstall the app but still the same

Please try to change another mobile device to link with your RC.
And re-link RC with aircraft again.
2016-12-8
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fansbc434456
First Officer
Denmark
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DJI Mindy Posted at 2016-12-8 13:05
Please try to change another mobile device to link with your RC.
And re-link RC with aircraft again.

dont have other mobile devices
2016-12-8
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fansbc434456 Posted at 2016-12-8 21:03
dont have other mobile devices

If convenient, please try to reset your device to factory then install the app again.
Or you could borrow your friend's mobile device to test.
2016-12-8
Use props
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