Ryan2016
lvl.1
Belize
Offline
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Greetings, I truly could use some expert help on my phantom 4. Brand new out of the box, it flew perfectly. I read that there was a new firmware update
for my phantom 4 so I read all the instructions for the proper way to update, and did so. Then I went to the screen (dji assistant 2 app) that indicates calibration.
It was working fine until I had to turn the aircraft to where the camera was looking down, that was the last screen, I put the aircraft down on my table and then
with no apparent reason the camera started moving erratically and very fast, then the camera just went limp. I turned off the aircraft off and then the controller,
waited about three minutes and then started the aircraft, and then the controller. Now the controller shows disconnected. When I started the aircraft I noticed
the camera came all the way up, and then dropped down. I tried the calibration by holding the camera in place, the camera is working, but could not calibrate
it because it just goes back limp. I thought, (after reading in the forum) that my next step would be to downgrade the firmware (1) version. It would fail when
I tried. Okay, well then maybe I should shut aircraft and controller and start fresh. Still it would not downgrade. I then shut all down, and then restarted.
Tried factory reset. That does not work. I'm currently on firmware v. 0620. I can fly the aircraft if I use the two controller levers at outside angles, it starts up,
but the camera does not work so I cannot fly very far for line of site, so I tried that a couple of times, and was too nervous, afraid of losing the aircraft.
So now it sits. Unable to use it. I called customer support and the guy I talked with, before I could tell him all that was happening, he just interrupted me and
said the problem is the usb port, and to send it in. Didn't mention what address to send it. Seemed he needed to get off the online chat quickly.
I had in no way been rude to him at all, he just seemed my issue was not that important, he didn't even ask me the version of my firmware, just send it in.
I apologize for having to write my concern. I got to actually fly my phantom twice for about 5 mins. each time. I am discouraged. I paid a lot of money for my
drone, and it just sits here and have no where else to turn.
I truly hope I can get some help on getting my drone back in the air. I will answer any questions about it.
Thank you very much.
Ryan |
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