So since my mavic was sent out yesterday and most likely will be using a replacement against my plan, anyone have a general idea on the turn around time from dji check in back to me.. I would hope a few days but just trying to get other peoples experience.

Wondering the same thing. I had to send mine in on Dec 11. Takes about a week to get there (Dec 19th). Also called DJI support and they told me they have shortage of Mavic Pros and I should just monitor the case. Hoping it doesn't take long since DJI Care refresh promises "Rapid Support" with "Prioritized Replacement"

fans34979fb8 Posted at 2016-12-13 12:24
Wondering the same thing. I had to send mine in on Dec 11. Takes about a week to get there (Dec 19th). Also called DJI support and they told me they have shortage of Mavic Pros and I should just monitor the case. Hoping it doesn't take long since DJI Care refresh promises "Rapid Support" with "Prioritized Replacement"

I overnighted it through fed-ex, didnt wait for their label. used my case number and it looks like they just checked it in so thats not too bad of a check in time.

To get my replacement it took about 3 days, they gave me a brand new drone.

BradC234 Posted at 2016-12-13 15:00
To get my replacement it took about 3 days, they gave me a brand new drone.

thanks gives me some reassurance all I needed

sameolddrone Posted at 2016-12-13 15:27
thanks gives me some reassurance all I needed

What happened to your Mavic?

I just sent mine back today! We're in this together, brothers and sisters! I'm leaving for vacation in 7 days. I'm starting to think I should update my replacements and have them ship it to my vacation destination just in case...

TrevHolland Posted at 2016-12-13 15:34
I just sent mine back today! We're in this together, brothers and sisters! I'm leaving for vacation in 7 days. I'm starting to think I should update my replacements and have them ship it to my vacation destination just in case...

That is probably a good idea!

When using Care Refresh your aircraft is given priority.
You will have it back soon, normal turn around is about 2 weeks from when received in so yours should be less than that.

BradC234 Posted at 2016-12-13 14:00
To get my replacement it took about 3 days, they gave me a brand new drone.

That's great turn around time.

TrevHolland Posted at 2016-12-13 14:34
I just sent mine back today! We're in this together, brothers and sisters! I'm leaving for vacation in 7 days. I'm starting to think I should update my replacements and have them ship it to my vacation destination just in case...

To be on the safe side that's probably best if they allow it.
You can call 818-235-0789 to see.

DJI-Ken Posted at 2016-12-13 16:00
When using Care Refresh your aircraft is given priority.
You will have it back soon, normal turn around is about 2 weeks from when received in so yours should be less than that.

Thanks ken

BradC234 Posted at 2016-12-13 15:31
What happened to your Mavic?

see my previous post.. lost control into a building and now having a camera sensor malfunction.. sucks but oh well what can you do, chalk it up as a learning experience.

sameolddrone Posted at 2016-12-13 14:04
Thanks ken

No problem at all, and sorry for your crash but I'm happy that you purchased the Care Refresh.

sameolddrone Posted at 2016-12-13 21:06
see my previous post.. lost control into a building and now having a camera sensor malfunction.. sucks but oh well what can you do, chalk it up as a learning experience.

Dji repair service is excellent, very efficient very easy to track, it's second to none, good luck.

sameolddrone Posted at 2016-12-13 14:49
I overnighted it through fed-ex, didnt wait for their label. used my case number and it looks like they just checked it in so thats not too bad of a check in time.

yeah I should have done the same thing. Overnight it. Used the UPS Ground label from DJI instead. Dunno why I was thinking it's 2 day shipping label.

DJI-Ken Posted at 2016-12-13 16:25
No problem at all, and sorry for your crash but I'm happy that you purchased the Care Refresh.

Hey Ken,
SO when I sent my Mavic in for repair, I forgot to take out the memory card and battery. There is actually no pictures or videos on the card but just curious, when DJI sends out a new craft, is memory card and battery included or is it just the body?

Mine went in for repair, i had DJI refresh but the cost to repairs was $90AUD so was cheaper then refresh. If i get it tomorrow it will be within 10 business days from shipping out to getting back. I'm sure if i used refresh it may have reduced a few days.

I sent mine in last Tuesday. And it finally arrived to their repair shop late this afternoon. Thats a long trip from the east coast to the west coast =/

fans628b7609 Posted at 2016-12-13 19:49
Mine went in for repair, i had DJI refresh but the cost to repairs was $90AUD so was cheaper then refresh. If i get it tomorrow it will be within 10 business days from shipping out to getting back. I'm sure if i used refresh it may have reduced a few days.

Can I ask what was repaired?

Ali T Posted at 2016-12-14 09:38
Can I ask what was repaired?

Camera had broken off the gimbal, parts cost about $20 and the bulk was a $60 for labour. So if you break your camera from your gimbal the cost is not that high.

Ali T Posted at 2016-12-13 19:30
Hey Ken,
SO when I sent my Mavic in for repair, I forgot to take out the memory card and battery. There is actually no pictures or videos on the card but just curious, when DJI sends out a new craft, is memory card and battery included or is it just the body?

It depends, if they send you a new sealed box then there will be an SD card.
Just call 818-235-0789 in the morning or email reply to your ticket# and let them know about the SD card.

DJI-Ken Posted at 2016-12-14 10:25
No problem at all, and sorry for your crash but I'm happy that you purchased the Care Refresh.

Amy idea if dji care refresh is available in new zealand? I was told no by a retailer....really good thing to have with for peace of mind

fans960b109d Posted at 2016-12-14 14:32
Amy idea if dji care refresh is available in new zealand? I was told no by a retailer....really good thing to have with for peace of mind

Currently it is not available, you can email djicare@dji.com to see if they have any idea if and when it would be available.

DJI-Ken Posted at 2016-12-13 16:25
No problem at all, and sorry for your crash but I'm happy that you purchased the Care Refresh.

In reference to them sending me a unit, Do you think they would use an overnight label if I emailed it to them, or do they strictly operate with ups ground.. and/or could I pay for the overnight option? thanks ken

sameolddrone Posted at 2016-12-14 23:00
In reference to them sending me a unit, Do you think they would use an overnight label if I emailed it to them, or do they strictly operate with ups ground.. and/or could I pay for the overnight option? thanks ken

They may be able to accommodate you, call 818-235-0789 to see what they can do.

fans628b7609 Posted at 2016-12-13 21:55
Camera had broken off the gimbal, parts cost about $20 and the bulk was a $60 for labour. So if you break your camera from your gimbal the cost is not that high.

yup. same thing here. the whole gimbal assembly basically broke off even with the gimbal cover on. there has to be a way of securing that cover on so it doesn't just pop off with the slightest crash or bump.

sameolddrone Posted at 2016-12-13 14:49
I overnighted it through fed-ex, didnt wait for their label. used my case number and it looks like they just checked it in so thats not too bad of a check in time.

So any update on your case?

Ali T Posted at 2016-12-14 15:52
So any update on your case?

Just received the invoice yesterday, $408 to repair or the $79 refresh replace. I used the replace. Hopefully going out today but we'll see.  So in total took about 2 days from the time they received it until I got the option to pay.

sameolddrone Posted at 2016-12-16 08:50
Just received the invoice yesterday, $408 to repair or the $79 refresh replace. I used the replace. Hopefully going out today but we'll see.  So in total took about 2 days from the time they received it until I got the option to pay.

WOW!!! $408 to replace the camera? Wonder if there is any rhyme or reason to how they determine repair cost. fans628b7609 had a broken gimbal and they quoted him $80 (in his post above). Well let us know when you get it. Interested to know how long the total process was for you.

fans628b7609 Posted at 2016-12-13 18:55
Camera had broken off the gimbal, parts cost about $20 and the bulk was a $60 for labour. So if you break your camera from your gimbal the cost is not that high.

Good to know. I'm packing mine to send in for the same reason!