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When will i recieve my Mavic?(paid on 19/10)
1369 28 2016-12-13
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CnYCLE
New

Hong Kong
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My Order Number: 852112483629 When will u start deliver to me? I paid on 19/10/2016, I have been waiting for nearly 2 months and no reply from you guys
Your Company already got my money.

2016-12-13
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Your order has been escalated, we'll keep you updated via the e-mail.
Really sorry for the inconvenience caused and thank you again for your support.
2016-12-14
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TheZork
lvl.3
Flight distance : 18163 ft
Netherlands
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Relaxxx, I ordered and payed on 29-9-2016 ,, and still nothing in the air. So Iam first!
2016-12-14
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dotfiles
lvl.4

United States
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TheZork Posted at 2016-12-14 12:51
Relaxxx, I ordered and payed on 29-9-2016 ,, and still nothing in the air. So Iam first!

Wow I can't believe they haven't even finished September's orders yet!!
2016-12-14
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fansecf1a23c
lvl.1

Hong Kong
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dotfiles Posted at 2016-12-15 05:08
Wow I can't believe they haven't even finished September's orders yet!!

They seem to be all over the place with the orders they fulfill. September and early October people are still waiting while late October people are getting their drone. Still waiting on mine ordered on 10/18.
2016-12-14
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J-dub
lvl.2
United States
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DJI Natalia Posted at 2016-12-14 09:32
Your order has been escalated, we'll keep you updated via the e-mail.
Really sorry for the inconvenience caused and thank you again for your support.

Squeaky Prop gets the Grease. I waited just as long, its on the way as of today, I don't mind the noise.
2016-12-15
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yHS0eU90xE7Q
lvl.3
Flight distance : 2313 ft
United States
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TheZork Posted at 2016-12-14 12:51
Relaxxx, I ordered and payed on 29-9-2016 ,, and still nothing in the air. So Iam first!

You must live on Mars! Lol .. just kidding .. I hope you get it soon.
2016-12-15
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Geeom
lvl.2
Flight distance : 1735525 ft
France
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Could you escalate mine 033113120188 as well please ?
Ordered and payed on 17th october, no replies from onlinesales :/
2016-12-16
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

Geeom Posted at 2016-12-16 18:08
Could you escalate mine 033113120188 as well please ?
Ordered and payed on 17th october, no replies from onlinesales :/

We'll send you an e-mail once it's shipped out.
Sorry for the inconvenience caused, thanks again for your supporting!
2016-12-16
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70challenger
lvl.4
Canada
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DJI Natalia Posted at 2016-12-16 18:46
We'll send you an e-mail once it's shipped out.
Sorry for the inconvenience caused, thanks again for your supporting!

Could you send mine to Best Buy so they can ship it to me?
2016-12-16
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fans05e6c58a
lvl.4
United States
Offline

I have emailed them 3 times with no response on my order 0011883082902.bestbuy shows if I order today I will have it on the 21st.im gonna give it 1 more week then gonna file a dispute with paypal so I can order somewhere else.
2016-12-16
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croastro
lvl.2
Flight distance : 764298 ft
Croatia
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Can we cancell a order before it shipped?
2016-12-16
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

croastro Posted at 2016-12-17 09:04
Can we cancell a order before it shipped?

If you need cancel the order, please click on "Refund" button or send an e-mail to onlinesales@dji.com for help.
Sorry for any inconvenience caused.
2016-12-17
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

fans05e6c58a Posted at 2016-12-17 08:38
I have emailed them 3 times with no response on my order 0011883082902.bestbuy shows if I order today I will have it on the 21st.im gonna give it 1 more week then gonna file a dispute with paypal so I can order somewhere else.

You case has been escalated, our support will reply your e-mail soon.
Sorry for any inconvenience caused.
2016-12-17
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

70challenger Posted at 2016-12-17 08:03
Could you send mine to Best Buy so they can ship it to me?

Really sorry to tell you that we cannot send your order to BestBuy.
2016-12-17
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user3161491e5d
lvl.3
Flight distance : 2437257 ft
United States
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Escalate the orders to your so called dji dealers that have pre collected the money on your behalf
2016-12-18
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70challenger
lvl.4
Canada
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DJI Natalia Posted at 2016-12-18 15:42
Really sorry to tell you that we cannot send your order to BestBuy.

Could you tell me why? I have a release date of January 15th now. There has to be some kind of compensation for this?
2016-12-28
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

70challenger Posted at 2016-12-28 23:31
Could you tell me why? I have a release date of January 15th now. There has to be some kind of compensation for this?

Would you please provide us your order number? We'll help you escalate it, sorry for the inconvenience caused.
2016-12-29
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70challenger
lvl.4
Canada
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DJI Natalia Posted at 2016-12-29 02:20
Would you please provide us your order number? We'll help you escalate it, sorry for the inconvenience caused.

Order Date: September 28, 2016, 23:15:54 (PST)
Order Number: 464100335
Order Status: In Progress

This is the information I have.
2016-12-29
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

70challenger Posted at 2016-12-29 09:46
Order Date: September 28, 2016, 23:15:54 (PST)
Order Number: 464100335
Order Status: In Progress

Sorry we cannot get any information with your order number in our system.
May I know where you ordered it?
2016-12-30
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70challenger
lvl.4
Canada
Offline

DJI Natalia Posted at 2016-12-30 01:41
Sorry we cannot get any information with your order number in our system.
May I know where you ordered it?

Best Buy Canada
2016-12-30
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online


Have you tried to contact your dealer to help you check the status?
2016-12-30
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70challenger
lvl.4
Canada
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DJI Natalia Posted at 2016-12-30 02:27
Have you tried to contact your dealer to help you check the status?

Yes, they said the release date is provided by DJI. It has changed 4 or 5 times now, so I basically has been given the run around.
2016-12-30
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Bennyboy1983
lvl.4
Flight distance : 141089 ft
  • >>>
United Kingdom
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A mate of mine ordered 3 weeks ago from DJI and he has his, me and loads of others ordered on release day and have nothing!!!. DJI are dogs. I'll never ever order off their website again.
2016-12-30
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paranoid666
lvl.1

United States
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i placed an order on amazon oct 10th and my shipping date just got moved again to feb 10th. i just placed an order on dji to see if that one would get here sooner.
2016-12-30
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70challenger
lvl.4
Canada
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70challenger Posted at 2016-12-30 09:28
Yes, they said the release date is provided by DJI. It has changed 4 or 5 times now, so I basically has been given the run around.

So this true, no one cares about me?
2017-1-1
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

70challenger Posted at 2017-1-1 23:23
So this true, no one cares about me?

We concern much about your case and want to help you, while we cannot get any information on our system.
I've transferred this case to our pre-sales team to check what we can do for you.
Very sorry that you're experiencing difficulties.
2017-1-2
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

70challenger Posted at 2016-12-30 09:28
Yes, they said the release date is provided by DJI. It has changed 4 or 5 times now, so I basically has been given the run around.

We tried to help you check it, unfortunately, we could not get in touch with Best Buy directly, very sorry for the inconvenience caused.
Would you please cancel the order and purchase it from other Channels if possible?
2017-1-2
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70challenger
lvl.4
Canada
Offline

DJI Natalia Posted at 2017-1-2 00:59
We tried to help you check it, unfortunately, we could not get in touch with Best Buy directly, very sorry for the inconvenience caused.
Would you please cancel the order and purchase it from other Channels if possible?

I would if you offered me the same 10% discount I got to PRE-ORDER this wonderful product from Best Buy but no one is offering me this from DJI so Ill continue to wait and be disappointed in my PRE-ORDER.
2017-1-12
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