fans544e158c
lvl.1
Portugal
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DJI Natalia Posted at 2016-12-15 19:55
Generally speaking, you will receive the shipping label in about 1-2 working days after the case created.
We'll help you escalate the case soon, really sorry for the inconvenience caused again.
For the refund, our engineers will evaluate it firstly after receiving your unit, for more details, please check it on DJI official website on part three:
I understand the engineers have to confirm the problem of course but I should be covered by dji policy:
"√ Within seven (7) calendar days of receiving the product if the product has a manufacturing defect."
and my unit has sharpness problem on the right side of the camera.
I have posted here Samples link.
Again, thank you so much.
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