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DJI GO causing forced reboot.
1705 21 2016-12-17
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Sliquid
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Flight distance : 142851 ft
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DJI GO has been causing forced reboots on my S7 Edge, this is only lately this has been happening. Not sure what is causing it, but mid flight it'll drop connection and force a reboot. It will not recover until I push a manual reboot to the phone. Any feedback is appreciated with this.

I am using Android 7.0 Nougat, not sure if this presents an issue, but if it does, please let me know.
2016-12-17
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PapaVictor
lvl.1

United States
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Which Carrier are you with?  What security update is installed?  You are on a beta release of Android nougat?  Which firmware version for your drone? DJI go version?
Add these to your inquiry so forum members have a better idea of what suggestions to offer.
2016-12-17
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Sliquid
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Latest FW for drone and RC,latest DJI GO version as well 3.1.1, December security patch for Android, yes it is a beta version of nougat. This problem would occur once in a great while even on official releases but not this often.This was not an issue prior to being updated to the latest version of the beta along with the Dec security patch.
2016-12-17
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Sliquid
lvl.3
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Forgot to mention T-MOBILE is my carrier.
2016-12-17
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DJI Natalia
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Would you please make a screenshot of your mobile system page for S7 Edge?
We'd love to collect the information and try to figure it out.
2016-12-18
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Nelsonlee
Captain
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Malaysia
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I think the DJI GO app still not fully support on Android 7.0 Nougat os.
Am using S7 Edge with running Android 6.0.1 and so far never force close the DJI GO app then i fly my P3 Advanced.

2016-12-18
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Sliquid
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DJI Natalia Posted at 2016-12-18 19:19
Would you please make a screenshot of your mobile system page for S7 Edge?
We'd love to collect the information and try to figure it out.

Best I can do. If there's anything else, just ask.
Screenshot_20161218-121340.jpg
2016-12-18
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Wilber Fwas
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Brazil
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Hello friends, My name is Wilber. I'm having the same problem, recently upgraded my Phantom 3 Advanced and DJI GO, and right after this latest update of 2016/11/29, my tablet S 8.4 '' (T705M) goes into auto reset after a few minutes of flight . This had never happened to me before! At the moment I'm in need of help with this problem, as I'm going to travel and would like to make new videos with Drone. I use this Tablet exclusively for the Phantom 3 Advanced. Android 6.0
2016-12-18
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jomamaco72
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Colombia
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Wilber Fwas Posted at 2016-12-18 13:15
Hello friends, My name is Wilber. I'm having the same problem, recently upgraded my Phantom 3 Advanced and DJI GO, and right after this latest update of 2016/11/29, my tablet S 8.4 '' (T705M) goes into auto reset after a few minutes of flight . This had never happened to me before! At the moment I'm in need of help with this problem, as I'm going to travel and would like to make new videos with Drone. I use this Tablet exclusively for the Phantom 3 Advanced. Android 6.0

The same happen to me with the galaxy note 4
2016-12-18
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DJI Natalia
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Sliquid Posted at 2016-12-19 01:14
Best I can do. If there's anything else, just ask.

Sorry the picture you provided is not clear enough to read.
Please go to "Setting" on your mobile device, then "About phone", and make a screenshot about android version, thanks.
2016-12-18
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DJI Natalia
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Wilber Fwas Posted at 2016-12-19 02:15
Hello friends, My name is Wilber. I'm having the same problem, recently upgraded my Phantom 3 Advanced and DJI GO, and right after this latest update of 2016/11/29, my tablet S 8.4 '' (T705M) goes into auto reset after a few minutes of flight . This had never happened to me before! At the moment I'm in need of help with this problem, as I'm going to travel and would like to make new videos with Drone. I use this Tablet exclusively for the Phantom 3 Advanced. Android 6.0

Have you tried to delete the APP (V3.1.1) and re-install it again? Please make sure all background programs are turned off when flying.
Also we need the screenshot of the android system page, thanks.
2016-12-18
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DJI Natalia
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jomamaco72 Posted at 2016-12-19 03:32
The same happen to me with the galaxy note 4

You have the problem after upgrading APP to V3.1.1?
The phone will auto-reboot during flight or just APP crashes?
Would you please make a screenshot of your mobile system?
2016-12-18
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Sliquid
lvl.3
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DJI Natalia Posted at 2016-12-18 23:06
Sorry the picture you provided is not clear enough to read.
Please go to "Setting" on your mobile device, then "About phone", and make a screenshot about android version, thanks.

It's gotta be the mobile site then, I'll screenshot again. In case you were wondering the suggestions you made to the others, this was a fresh install. With every beta update, I backup what I can and factory reset. This helps with any issues most people will have with beta software, and it did not help.
2016-12-19
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Sliquid
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Link to img
2016-12-19
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DJI Natalia
Super Moderator
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Thanks so much for the picture, it's pretty clear, I've transferred it to our engineers, will let you know for some news, thanks again for your supporting!
2016-12-20
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Sliquid
lvl.3
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DJI Natalia Posted at 2016-12-20 05:11
Thanks so much for the picture, it's pretty clear, I've transferred it to our engineers, will let you know for some news, thanks again for your supporting!

Thank you, it's much appreciated.
2016-12-20
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Wilber Fwas
New

Brazil
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I was able to find yesterday the solution to the problem of Auto Reset!
The problem was being caused by a conflict from some other application on my Tablet, I did a Hard Reset on my Galaxy Tablet S and re-installed the DJI GO, and the problem was corrected with only one method. I started the Pre-Flight Procedure and everything worked normally.
I hope my experience can help someone, thank you!

Please excuse my English, because I am not very fluent in this language, my native language is Portuguese.
2016-12-20
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DJI Natalia
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Wilber Fwas Posted at 2016-12-21 00:45
I was able to find yesterday the solution to the problem of Auto Reset!
The problem was being caused by a conflict from some other application on my Tablet, I did a Hard Reset on my Galaxy Tablet S and re-installed the DJI GO, and the problem was corrected with only one method. I started the Pre-Flight Procedure and everything worked normally.
I hope my experience can help someone, thank you!

Thanks so much for your feedback, Wilber Fwas, glad to hear it's working after resetting and re-installing the APP.
2016-12-20
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Sliquid
lvl.3
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DJI Natalia Posted at 2016-12-21 01:51
Thanks so much for your feedback, Wilber Fwas, glad to hear it's working after resetting and re-installing the APP.

any progress on this?
2016-12-26
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DJI Natalia
Super Moderator
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Our engineers are communicating with Samsung company to locate this issue recently.
2016-12-26
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Sliquid
lvl.3
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DJI Natalia Posted at 2016-12-27 02:38
Our engineers are communicating with Samsung company to locate this issue recently.

thank you!
2016-12-27
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robcuzd
lvl.1

Australia
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Any update on this? Im having the same problem with my s7 edge and phantom 3 advance.

Curren Version:
G935FXXS1BPLN
G935FVAU1BPHC/
G935FXXU1BPI1

Im with Vodafone here in Australia
2017-1-27
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