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810 12 2016-12-18
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olympic_spice
lvl.4
Flight distance : 98934 ft
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So i got my Phantom 4 a couple months ago and i am loving it. No proplems whatsoever. But then something very annoying started happening to it. Last month the Phantom decided to stop reading the SD card and displaying messages "No SD Card." But there is one in. I have restarted the drone, remote, and my phone many many many times and nothing is working. I cannot record or take photos, i dont know what it is:/

Anybody else have this proplem?? Any thoughts?

I am using a Sandisk ultra 32gb card. This isnt a cheap SD card.

THANKS!
2016-12-18
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trance728-
First Officer
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Have you tried another card?
2016-12-18
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olympic_spice
lvl.4
Flight distance : 98934 ft
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trance728- Posted at 2016-12-18 13:43
Have you tried another card?

Yes, that didn't work.
2016-12-18
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Aardvark
Captain
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The card is the correct way round, contacts facing up the way ?
2016-12-18
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trance728-
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Aardvark Posted at 2016-12-18 14:22
The card is the correct way round, contacts facing up the way ?

You can't insert cards upside down, that's why they're shaped the way they are.
2016-12-18
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Aardvark
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trance728- Posted at 2016-12-18 20:32
You can't insert cards upside down, that's why they're shaped the way they are.

Well you never know, some have tried I'm sure
Especially as the P3 series are contacts down.
2016-12-18
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Geebax
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Australia
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The Sandisk Ultra card is a borderline card, it is only barely able to record fast enough, because it is not specified for a fast enough sustained recording rate. Try a Sandisk Extreme Pro or Sandisk Extreme.

Also, it may stop working if you keep simply copying off the files or cutting and pasting, so each time you copy your files off, put it back in the aircraft and re-format it.
2016-12-18
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fansa84fe8a4
First Officer
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trance728- Posted at 2016-12-18 12:32
You can't insert cards upside down, that's why they're shaped the way they are.

I managed to do that on a new cellphone.  It can be done, and I got a bill for $150 to fix it along with a note of "Customer abuse and warranty voided" but I knew I did it too.

Too bad DJI doesn't put a little symbol on the slot with some gold markings for the pins pointing up or something as it does seem backwards as it is.

2016-12-18
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olympic_spice
lvl.4
Flight distance : 98934 ft
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Aardvark Posted at 2016-12-18 14:22
The card is the correct way round, contacts facing up the way ?

yes double checked that
2016-12-18
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DJI-Jamie
DJI team
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Just to clarify, did you notice this after a firmware update or did it just happen randomly?
2016-12-18
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olympic_spice
lvl.4
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DJI-Jamie Posted at 2016-12-19 00:16
Just to clarify, did you notice this after a firmware update or did it just happen randomly?

it happened after the firmware update
2016-12-27
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DJI-Jamie
DJI team
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olympic_spice Posted at 2016-12-28 04:06
it happened after the firmware update

Most likely, the unit's SD card port has become corrupted. Have you already gotten in contact with the North American Support team in order to look into a repair service?
2016-12-27
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Aardvark
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olympic_spice Posted at 2016-12-27 20:06
it happened after the firmware update

Have you tried a firmware refresh, followed by a factory rest in DJI Assistant 2 ?

2016-12-27
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