tsuru88
 lvl.1
United States
Offline
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DJI Natalia Posted at 2016-12-20 03:44
Thanks for the details, and we feel sorry that the connection cannot be fixed remotely.
Since you have done all the basic troubleshooting, we do suggest you send it in for evaluation by our engineers.
May I know have you contacted our support to help you create a case?
The person I spoke with seemed to not have a clue about anything, even asking me repeatedly to do the same thing over and over after telling them that isn't changing a thing. Spent nearly an hour on the phone with them and we never appeared to have gone past first base with it all.
So I'm not sure what "BASIC" is supposed to mean.
They never gave me any case number or anything, just that they "would get back to me"!! It's been several days and nothing from DJI.
And, how do I then get a case number? And, how do I know I've even got past 'Basic"? And, where do I send anything (and what should I send)?
AND, why no matter what, even after uninstalling the DJI GO app from both of my phones I use, Samsung S4 and Samsung Note4, as well as using a file explorer to completely delete all occurrences of DJI software from my phone, and rebooting the phone at each of these steps, and again, to Both phones, do I get when reinstalling the app only seeing "Camera" view for an Inspire?? I don't have an Inspire, I have a Phantom 3 Pro. So totally confused what on earth is going on.
If, IF, I cannot even get "Camera" view on my phone for Phantom3 Pro, and only Inspire, how do I ever get to step 2 of this whole process? The phone isn't even connected to the drone / RC at all and I get this???? Something is really messed up here.
Sad part, is that my S4 worked perfectly fine and was flying, and I disconnected it, took my Note 4 and installed the Go app, and have now come to this point, that NEITHER phone now will get Camera view for Phantom 3 Pro!!!
So tell me how sending in the drone and remote is going to get my phones to see Camera view for Phantom by sending in my drone and remote to you? I really hope you aren't going to tell me to send in my cell phone too?!!!
Please answer all of my above questions and explain as I now realize, after reading so many posts on the internet about these problems, is that I have a $1300 paper weight!! |
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