Crash while in Active tracking mode
874 8 2016-12-18
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fans921330ac
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solved and can be closed Firmware must be updated - no damage on drone
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2016-12-18
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trance728-
lvl.4
Flight distance : 298048 ft
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United States
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Sounds like the controller might have lost connection and the Mavic went into RTH mode. Did you try pressing the pause button when it was happening? Although if it wasn't connected it wouldn't have mattered.

You also have an older firmware version.
2016-12-18
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fans921330ac
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I didn't get any lost controller message and it didn't RTH. It flew backward beyond starting point and didn't made any attempt to land or slow down.
2016-12-18
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dotfiles
lvl.3

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Did you not get a prompt to upgrade to the new firmware within the last week? You're on an old version.

Do you have access to another Mac or PC you can try to retrieve the logs with?
2016-12-18
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Danny-B-
lvl.4
Flight distance : 306640 ft
United Kingdom
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Did you try the pause button? And why weren't you on the latest firmware ??
2016-12-18
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fans921330ac
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dotfiles Posted at 2016-12-18 23:29
Did you not get a prompt to upgrade to the new firmware within the last week? You're on an old version.

Do you have access to another Mac or PC you can try to retrieve the logs with?

No I did not get any Firmware update notification since the last update.I reeled on the update notification. And last time I checked there was none.


solved and can be closed Firmware must be updated - no damage on drone

2016-12-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry to hear about your crash.
I think a repair service would be the best course of action.
Please send an e-mail to support@dji.com with the following info, the subject should be " Forum support". We'll help you create a case.
Case illustration:
Country:
Full name:
Email address:
Phone number:
Shipping Address:
Zip Code:
Forum link for your case:
2016-12-18
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fans921330ac
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Germany
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solved and can be closed Firmware must be updated - no damage on drone
2016-12-19
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fans921330ac
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Germany
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this thread is solved and can be closed Firmware must be updated - no damage on drone
2016-12-19
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