DJI care refresh new policy?will cover water damage?

Richard Mavic p · 2016-12-20

Hello, I just saw this on DJI official Chinese forum: http://bbs.dji.com/thread-97924-1-1.html
They came out a new polity for DJI care refresh, all water damages gonna be also covered. So existed to fly on lakes or beach.

Just wondering if the same policy apply to North America region (Canada) as well?

trance728- · 2016-12-20

This is being talked about in the Phantom forum, you might find your answer there.

http://forum.dji.com/thread-76964-1-1.html

Ely324 · 2016-12-20

yes, dji care refresh now covers water damage. Retrieving said drone that goes for a swim is now the issue at hand lol.

Look under dji care refresh FAQ #10.

int0x80 · 2016-12-20

This is great -- as long as you can salvage your bird...

Mir · 2016-12-20

If you ever lose it over an ocean or bay, just remember there are always local fisherman, or boat owners willing to make an extra buck $$$ to retrieve your drone.

Here's my question.. does the Mavic float.. or sink?

If it sinks, it might be worth buying a little foam cutout to attach so it doesn't sink, if you're flying over a lot of water.

Richard Mavic p · 2016-12-20

trance728- Posted at 2016-12-21 00:29
This is being talked about in the Phantom forum, you might find your answer there.

http://forum.dji.com/thread-76964-1-1.html

Yes, Thanks for the link. DJI should make it visible to everyone, I had a hard time searching for it on DJI.com

Richard Mavic p · 2016-12-20

Mir Posted at 2016-12-21 00:43
If you ever lose it over an ocean or bay, just remember there are always local fisherman, or boat owners willing to make an extra buck $$$ to retrieve your drone.

Here's my question.. does the Mavic float.. or sink?

Foam is a good idea! I believe a DIY / 3rd party floating device gonna come out soon.

Danny-B- · 2016-12-20

Wow ! when did this change?

This is fantastic news !! if only they did fly away cover too, i'd be mega impressed

c0balt · 2016-12-20

I have had my Mavic for less than a week but didn't purchase DJI Care Refresh because it didn't cover water damage.

I'm not happy at all as I would have purchased it had DJI been covering this a week ago.

Will there be any plan to give more than the 48 hours post activation now that the plan has changed so significantly? I would like to purchase it now that it has it.

Highfive · 2016-12-20

c0balt Posted at 2016-12-21 01:01
I have had my Mavic for less than a week but didn't purchase DJI Care Refresh because it didn't cover water damage.

I'm not happy at all as I would have purchased it had DJI been covering this a week ago.

you can still buy it and activate it after 48 hours - as long as the mavic is still working.

c0balt · 2016-12-20

Highfive Posted at 2016-12-21 11:22
you can still buy it and activate it after 48 hours - as long as the mavic is still working.

I activated it 5 days ago and specifically did not purchase DJI Care Refresh because it did not cover water damage.

There's still an option to purchase it 48+ hours after activation? Could you please direct me to the page to do it?

Danny-B- · 2016-12-20

c0balt Posted at 2016-12-21 00:37
I activated it 5 days ago and specifically did not purchase DJI Care Refresh because it did not cover water damage.

There's still an option to purchase it 48+ hours after activation? Could you please direct me to the page to do it?

Feel your pain, but it was still worth it without the water damage ... I bought it and i'm glad i did. The only thing it doesnt cover is FlyAway, but that shouldnt happen, i guess :0

I'm sure i've heard of someone pleading to get care refresh added after the initial 48hrs, so it might be worth a PM to DJI-Ken/DJI-Mindy

Peut · 2016-12-20

Danny-B- Posted at 2016-12-21 01:40
Feel your pain, but it was still worth it without the water damage ... I bought it and i'm glad i did. The only thing it doesnt cover is FlyAway, but that shouldnt happen, i guess :0

I'm sure i've heard of someone pleading to get care refresh added after the initial 48hrs, so it might be worth a PM to DJI-Ken/DJI-Mindy

Yep, this is possible, see the following link: https://repair.dji.com/en/djicare/customerupload

Peut · 2016-12-20

c0balt Posted at 2016-12-21 01:37
I activated it 5 days ago and specifically did not purchase DJI Care Refresh because it did not cover water damage.

There's still an option to purchase it 48+ hours after activation? Could you please direct me to the page to do it?

Check out this link: https://repair.dji.com/en/djicare/customerupload

Danny-B- · 2016-12-20

Peut Posted at 2016-12-21 00:49
Yep, this is possible, see the following link: https://repair.dji.com/en/djicare/customerupload

DJI Care isnt available for the Mavic ... only DJI Care Refresh is

Peut · 2016-12-20

Danny-B- Posted at 2016-12-21 01:54
DJI Care isnt available for the Mavic ... only DJI Care Refresh is

True. But the link given is provided on the Mavic page:
http://store.dji.com/product/dji ... -pro?site=brandsite
I guess the process is the same.

Jake Phantom 3 · 2016-12-20

c0balt Posted at 2016-12-20 19:37
I activated it 5 days ago and specifically did not purchase DJI Care Refresh because it did not cover water damage.

There's still an option to purchase it 48+ hours after activation? Could you please direct me to the page to do it?

I'm not sure, but I think he's saying you can buy the Care Refresh now, but it won't take effect for 48 hours. If so that is a good thing.

DJI Mindy · 2016-12-20

c0balt Posted at 2016-12-21 08:37
I activated it 5 days ago and specifically did not purchase DJI Care Refresh because it did not cover water damage.

There's still an option to purchase it 48+ hours after activation? Could you please direct me to the page to do it?

I'd suggest you to get in touch with our DJI care support team at djicare@dji.com.
They will be able to assist you.

c0balt · 2016-12-21

Thanks, Mindy. I have emailed support.