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Missing Satellite view in DJI Go 4.0 (Android)
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5653 129 2016-12-20
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chasiu75
lvl.4
Flight distance : 154885 ft
United States
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Is anyone else having a issue of the aerial view missing in the map? I tried removing and installing the app and everything else. Only can see the road map. And of course I do have it switched to hybrid or "Satellite" only and nothing will load. The old version 3 still loads.
2016-12-20
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chasiu75
lvl.4
Flight distance : 154885 ft
United States
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I just downloaded the Here WeGo app and the "satellite" view is not loading. I think Here is down. DJI uses Here and not Google anymore.
2016-12-20
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chasiu75
lvl.4
Flight distance : 154885 ft
United States
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I also tried on another phone and the same issue. Anyone else having this problem? Move around since it may be cached and you don't know it is down.
2016-12-20
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DJI Joe
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chasiu75 Posted at 2016-12-21 07:31
I also tried on another phone and the same issue. Anyone else having this problem? Move around since it may be cached and you don't know it is down.

I'm not seeing the issue on my end. Satellite is working fine. What operating system are you running?
2016-12-20
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chasiu75
lvl.4
Flight distance : 154885 ft
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DJI Joe Posted at 2016-12-21 07:34
I'm not seeing the issue on my end. Satellite is working fine. What operating system are you running?

Android 7.1.1 on a Google Pixel
Android 5.0.1 on a LG G Pro 2
DJI Go 4.0

Yes, I know they are not "approved" and no I do not have a approved phone to use.  They were working before but now they are not.  Since it is two phones I don't think it is my hardware issue.
2016-12-20
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DJI Joe
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chasiu75 Posted at 2016-12-21 08:07
Android 7.1.1 on a Google Pixel
Android 5.0.1 on a LG G Pro 2
DJI Go 4.0

I see the map fine on my N6P 7.1.1 and see the map fine, so it must not be down overall. I'm not sure what the issue you're having is, unfortunately.
2016-12-20
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chasiu75
lvl.4
Flight distance : 154885 ft
United States
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DJI Joe Posted at 2016-12-21 08:22
I see the map fine on my N6P 7.1.1 and see the map fine, so it must not be down overall. I'm not sure what the issue you're having is, unfortunately.

Did you try moving around to make sure you were not seeing a cached image?
2016-12-20
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DJI Joe
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chasiu75 Posted at 2016-12-21 08:29
Did you try moving around to make sure you were not seeing a cached image?

Yeah. I took your advice and did that. Everything came up fine.
2016-12-20
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chasiu75
lvl.4
Flight distance : 154885 ft
United States
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Anyone else having this problem? I have two phones with the same issue.
2016-12-20
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colonel00
lvl.3

United States
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Well, it "works" for me on a Note 3 but the satellite images are horrible and don't resolve any detail when zoomed in so it' just a blurry mess.
This is what it shows me:

Zoomed out a bit and I can kind of make out something but this zoomed pretty far out.



This is how far I have to zoom to be able to actually tell what I'm looking at.


2016-12-20
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Auspete
Second Officer
Flight distance : 6939 ft
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Australia
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works fine for me too
2016-12-20
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colonel00
lvl.3

United States
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For those chiming in on whether it works or not, it would really help to mention what device and app version you have.
2016-12-20
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chasiu75
lvl.4
Flight distance : 154885 ft
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DJI Joe Posted at 2016-12-21 08:54
Yeah. I took your advice and did that. Everything came up fine.

Can you look over NC? On Facebook one member of a Mavic group said some parts of the map is working. Still not working for me at all.
2016-12-21
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chasiu75
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Flight distance : 154885 ft
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colonel00 Posted at 2016-12-21 12:37
Well, it "works" for me on a Note 3 but the satellite images are horrible and don't resolve any detail when zoomed in so it' just a blurry mess.
This is what it shows me:


That is the issue. I can see miles up but not any details like houses and cars when zoomed in.
2016-12-21
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JtrJr-UAV Pilot
Captain
Flight distance : 4341 ft
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chasiu75 Posted at 2016-12-21 06:56
That is the issue. I can see miles up but not any details like houses and cars when zoomed in.

Chas,

I noticed it yesterday as well. I live in a very rural area and I'm basically getting a green, splotchy image unless I zoom way out. I'm not sure I'll get an opportunity to check it again today. I've still got an older version of Go 3 installed as well so I'll try to check it later. I'm using a Samsung Tab S2 and a Moto X Pure. This switch to Here is not very exciting as I use the map features a great deal.

Jerry
2016-12-21
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chasiu75
lvl.4
Flight distance : 154885 ft
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JtrJr-UAV Pilot Posted at 2016-12-21 21:06
Chas,

I noticed it yesterday as well. I live in a very rural area and I'm basically getting a green, splotchy image unless I zoom way out. I'm not sure I'll get an opportunity to check it again today. I've still got an older version of Go 3 installed as well so I'll try to check it later. I'm using a Samsung Tab S2 and a Moto X Pure. This switch to Here is not very exciting as I use the map features a great deal.

Go 3 will work fine. It still uses Google maps. DJI's attempt to save money is going to cost us. Here does not seem reliable.

Now that more people are reporting in can DJI contact Here to fix it?
2016-12-21
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JtrJr-UAV Pilot
Captain
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chasiu75 Posted at 2016-12-21 07:10
Go 3 will work fine. It still uses Google maps. DJI's attempt to save money is going to cost us. Here does not seem reliable.

Now that more people are reporting in can DJI contact Here to fix it?

Chas,

I believe that the newest version of DJI Go 3 is also using Here now as well. I have not updated 3 so you're right, it's still on Google maps. I'm downloading 4 to my iPad Mini 3 right now, I'll let you know if it comes up.

Jerry
2016-12-21
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JtrJr-UAV Pilot
Captain
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chasiu75 Posted at 2016-12-21 07:10
Go 3 will work fine. It still uses Google maps. DJI's attempt to save money is going to cost us. Here does not seem reliable.

Now that more people are reporting in can DJI contact Here to fix it?

Chas,

Yeah, it's coming up in 4.

DJI Go 4 (iOS)

DJI Go 4 (iOS)

DJI Go 4

DJI Go 4
2016-12-21
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JtrJr-UAV Pilot
Captain
Flight distance : 4341 ft
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chasiu75 Posted at 2016-12-21 07:10
Go 3 will work fine. It still uses Google maps. DJI's attempt to save money is going to cost us. Here does not seem reliable.

Now that more people are reporting in can DJI contact Here to fix it?

Chas,

Just opened up DJI Go 4 on my Tab S2 (Android) and I'm not getting satellite view either. Must have something to do with the android app.

Jerry
2016-12-21
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JtrJr-UAV Pilot
Captain
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chasiu75 Posted at 2016-12-21 07:10
Go 3 will work fine. It still uses Google maps. DJI's attempt to save money is going to cost us. Here does not seem reliable.

Now that more people are reporting in can DJI contact Here to fix it?

No go on my Moto X Pure either. Just a super grainy zoomed out view, zoom in and it just goes green. Same situation on DJI Go 3.1.0 (Android).

Jerry
2016-12-21
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NomadRT
Second Officer
Flight distance : 1669012 ft
United States
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I'm so glad DJI went away from using Google Maps.   Oh wait... no I'm not.
2016-12-21
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Flight Raptor
Second Officer
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chasiu75 Posted at 2016-12-21 06:34
I just downloaded the Here WeGo app and the "satellite" view is not loading. I think Here is down. DJI uses Here and not Google anymore.

Why in the world would DJI steer away from Google of all things!?  The unbelievable support/manpower Google has is incredible.   I strongly suggest DJi reconsider moving their Go App back to pointing to Google maps, especially with Android being a Google O/S.
2016-12-21
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JtrJr-UAV Pilot
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Flight Raptor Posted at 2016-12-21 08:10
Why in the world would DJI steer away from Google of all things!?


Money, money, money....MONEY!
2016-12-21
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chasiu75
lvl.4
Flight distance : 154885 ft
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I am glad this thread is gaining traction finally.  I was starting to think I was the only one with this issue.
2016-12-21
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chasiu75
lvl.4
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JtrJr-UAV Pilot Posted at 2016-12-21 21:51
No go on my Moto X Pure either. Just a super grainy zoomed out view, zoom in and it just goes green. Same situation on DJI Go 3.1.0 (Android).

Jerry

Thank you for doing all the checks.  It is starting to look like a Android issue.  The Here WeGo app is not loading for me also.  Does not look like a DJI app issue but a Here issue.  Android must use a different server or something.
2016-12-21
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Drseussami
Second Officer
Flight distance : 108002 ft
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I too am having problems with the Here WeGo showing satellite maps on both my Note 4 and my Note 7 (Yes, I'm one of those people). PLEASE DJI, this NEEDS to be fixed asap. Just pay Google, as they have the best updated maps.
Also, where's our updated DjiGo app for Android?? iPhone got theirs.....
2016-12-21
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chasiu75
lvl.4
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Drseussami Posted at 2016-12-21 23:38
I too am having problems with the Here WeGo showing satellite maps on both my Note 4 and my Note 7 (Yes, I'm one of those people). PLEASE DJI, this NEEDS to be fixed asap. Just pay Google, as they have the best updated maps.
Also, where's our updated DjiGo app for Android?? iPhone got theirs.....

I think the reason for the delay for the new Android DJI Go app is because they are doing extensive testing to make sure it crashes.  After they confirm it will crash it will be released.
2016-12-21
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Anthony566
First Officer
Flight distance : 2488944 ft
United Kingdom
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Same issue with the map view ... this is really crap DJI .......
2016-12-21
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qrDso3lZW0aj
lvl.1

United States
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Same here.  Just got the thing so i have never seen the map work. Ever since I started it up the maps are very blurry zoomed in!  Please fix!!!
2016-12-21
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040mike
lvl.2
Flight distance : 29045 ft
Germany
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qrDso3lZW0aj Posted at 2016-12-22 07:18
Same here.  Just got the thing so i have never seen the map work. Ever since I started it up the maps are very blurry zoomed in!  Please fix!!!

Same here in Germany ... Android 6.01 ... Nexus 7 (2013)
2016-12-21
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nils.heidorn
lvl.4
Flight distance : 183533 ft
Germany
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Hi !
Germany here as well.
I had VERY mixed results,somethimes only blur, sometimes quite precise, one time i SWEAR i even had google maps (although that sounds mad to me as well).
Using DJI GO 4 on Android on S7 Edge Android 6 and Note 3 on Android 5.
I cant make heads or tail of when it works in which precision.

They need to give that $$$ to google, HEY the Mavic and its remote are running Android 4.4 so why not also buy the maps from Google :-)

Nils
2016-12-22
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chasiu75
lvl.4
Flight distance : 154885 ft
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Anyone from DJI want to chime in on this issue?  Officially recognize it or anything?  Being you are a big client of Hear perhaps if you contact them about it they can fix it.
2016-12-22
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Drseussami
Second Officer
Flight distance : 108002 ft
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Well I just received the DJI Go 4 4.0.1 update on Android and satellite is STILL broken! C'mon DJI. Really? How hard is it to fix the maps? Kinda NEEDED to FLY! {:4_154:}
I'd like to add that the separate HERE WeGo app for Android doesn't work either! I've tried on two completely different approved devices and neither of these apps show satellite maps. This is ABSOLUTELY ridiculous!!
2016-12-22
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NinjaTurtles
lvl.1
United States
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I am also having the same issue as reported above.

Hybrid and Satellite view are not working.

Phone: Samsung Note 4
System: Android 6.0.1
DJI GO 4
2016-12-22
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chasiu75
lvl.4
Flight distance : 154885 ft
United States
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Everyone contact Hear.  I don't think we can count on DJI to address this issue.

https://help.here.com/contact/
2016-12-22
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Drseussami
Second Officer
Flight distance : 108002 ft
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chasiu75 Posted at 2016-12-22 07:30
Everyone contact Hear.  I don't think we can count on DJI to address this issue.

https://help.here.com/contact/

Contacted and filed problems. Better to create an account with them too so you can track progress.
2016-12-22
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Jimney
lvl.3
Flight distance : 103268 ft
United Kingdom
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Same problem for me on 2 different devices. Nexus 4 running 5.1.1 & on my Sony Z3 tablet compact also running Android 5. If I switch to the Litchi app on either device I am getting proper satellite view to fully zoomed in. Only getting road maps and a greenish blur on both hybrid & full satellite view on the Go 4 app.
Just an update - my testing has been done at home, inside and using wifi and we have a 72Mbps fibre connection. On map only it is pinpointing my location pretty much spot on.
2016-12-22
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NickRno77
lvl.2
Flight distance : 95502 ft
United Kingdom
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Me too, I thought I was losing it, come on dji and HERE maps sort it out!

I have a Nexus 7, didn't work on HERE maps as well. Works ok on IOS ?

https://drive.google.com/open?id=0B3pdQYUU5UMwM3pPeDFoX1NxdGM

https://drive.google.com/open?id=0B3pdQYUU5UMwTnNIUUdhUm1ZcmM
2016-12-22
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boostedford
Second Officer
Flight distance : 144478 ft
United States
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Nexus 5x here no satellite but regular works and moves with the aircraft now
2016-12-22
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Griffith
First Officer
Flight distance : 98537 ft
United States
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Where in NC ?
2016-12-22
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