DJI Natalia
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Faze Posted at 2016-12-27 09:53
Hello,
Did you ever get this issue resolved? Im having a similar issue right now and its rather frustrating. I have a brand new phantom (just took it out of the box for the 1st time yesterday). I noticed the battery imbalance when I conducted the first pre-flight check. Cell 1 was lower than the other 3 by .7volts. I discharged and charged the battery 4 times since then (even tried the fully discharge method listed in the manual) but the imbalance worsened. The imbalance has been as high as .48 V from cell 1 when compared to any of the other 3. The app alerted me that there was an issue with the battery and I should contact Dji support, so I did. The only solution DJI support is willing to give me is to send the battery to them and wait for a replacement after it has been inspected. That means at least 2 weeks without a battery and incurred shipping cost for a product that was purchased less than a week ago and only used for the 1st time yesterday. I was also told to call the customer support telephone number only to get a message stating they are currently experiencing technical difficulties at the moment. I'm really starting to have buyers remorse as I purchased 3 of these phantoms in total (2 as gifts and one for me). I dont know what to expect with the other 2 phantoms.
Faze, sorry to hear about your're experiencing the difficulties, we'd love to try our best to help you.
Since you have discharge and charge it again for several times, if the error persists, the best course would be send it in for evaluation.
You will get a good one since it's brand new and still under the warranty if it's a product faulty after evaluation by our engineers.
Very thanks for your supporting again! |
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