fans27bcb239
lvl.1
United States
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I posted about my order in a couple different existing "shipping" threads over the last week, but did not get the info, so I guess I need to start my own thread.
Can DJI staff please tell me when my Phantom 4 Pro Plus will ship? My order number is 0016868960723.
I placed the order on December 7 along with 2 extra batteries. Shortly after, I chatted with an online with a specialist and he said that the batteries would delay the order unless I had the order "split," to which I said, "YES, Please do split." I was told that the order is successfully and officially on SPLIT status.
About 1 week ago, the order tracking ( http://store.dji.com/orders/tracking ) changed to "Pay Confirmed" and I recieived confirmaiton notice from PayPal that my payment was made to DJI Store. And then right after that, the order tracking-->shipping company changed from "TBA" to "FedEx." I figured GREAT, the order is making progress - now that they changed my status to add a shipping company, order tracking will surely show a tracking number soon....in time for me to receive drone by Christmas.
But then, a day or 2 later, order tracking retracted "FedEx" from the shipping company, and it went back to "TBA." So my order seems to have made backwards progress!
I have chatted with several DJI reps on line since then, and they don't have any information other than "we'll send you tracking after it ships." I also called the main phone # and spoke to someone, and basically got the same amount of non-information.
I know someone might chime in here and say "they're busy, be patient, you'll get it when you get it, etc" but I think it's perfectly reasonable to ask for a shipping date on somethig I paid for. I have lost hope in getting this by Christmas - I understand this ships from California and I'm on the East Coast in the US and I believe FedEx ground service is 4 days. But I'm still hoping to receive very soon after.
Thank you to DJI staff in advance for hopefully escalating this to someone who can give me solid information about my P4P+. Merry Christmas & Happy Holidays to all!
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