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Camera pointing off to left after upgrade
855 15 2016-12-23
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alanwg
lvl.1

United States
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I've got an issue since upgradeing my Version to 1.7.90 this afternoon, my App is 3.1.0 and my camera is about 45 degrees to the left. Everthing else seems fine, I also can't go back to the old firmware load.


2016-12-23
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solentlife
Captain
Flight distance : 1087530 ft
Russia
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Typical answers are - Have you calibrated camera / gimbal after upgrade ? Are settings in Go app correct ?

If yes and still offset. You can slack the little black grubscrew at top of camera arm and turn to align. Make sure arm is bedded to its bearing and screw tight when finished. But before doing this - check that gimbal has full operation ...

Nigel
2016-12-23
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Just to clarify, have you already tried an IMU calibration, then a gimbal calibration in that order? How long have you had this unit?
2016-12-23
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alanwg
lvl.1

United States
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Yes to both responses, except for manually moving the grubscrew.  It doesn't make any sense that a frimware upgrade should cause this issue?  Thanks for the advice. I'm going to try to get back to the older load just to see it fixes the issue.......  I hope........
2016-12-23
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solentlife
Captain
Flight distance : 1087530 ft
Russia
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I totally agree that a FW change should not cause this.

My suggestion of physical adjustment of the arm is a last resort if nothing else works.

Nigel
2016-12-23
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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alanwg Posted at 2016-12-24 10:26
Yes to both responses, except for manually moving the grubscrew.  It doesn't make any sense that a frimware upgrade should cause this issue?  Thanks for the advice. I'm going to try to get back to the older load just to see it fixes the issue.......  I hope........

It shouldn't cause this, could you happen to provide a small video of how it behaves if the issue persists?
2016-12-23
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alanwg
lvl.1

United States
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Thanks Jamie,  Sorry for the delay but I was out of town for the holidays.  Here is the video you requested, also, as of today I can't manually adjust the cameras horizontal position, I could last week.  Is it possible to go back to the old firmware load?



2016-12-29
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alanwg
lvl.1

United States
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New video:

2017-1-7
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probonic
lvl.2
Flight distance : 61211 ft
United Kingdom
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alanwg Posted at 2017-1-7 10:39
New video:

https://youtu.be/xE2zVQ-LJ8s

It's set as private.  You need to make it public.
2017-1-7
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alanwg
lvl.1

United States
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Try it now.
2017-1-8
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alanwg
lvl.1

United States
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Can someone from DJI  take a look at this problem, it showed itself after upgrading, Is there a was to go back to the previous version?
2017-1-10
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alanwg
lvl.1

United States
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I guess not, I'm on my own.....
2017-1-12
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alanwg
lvl.1

United States
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Just to update.......myself.......... Recal'ed  everything and upgraded to the new firmware and nothing changed, the camera is still pointing to the left.
2017-1-12
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fans09c49881
lvl.1
Flight distance : 243127 ft
France
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I have just been victim for 2 days of the same anomaly, after 3 months of use and 4 to 5 hours of flight! Posts: - in the interface of DJI GO: no signal and - in the status of the device: camera disconnected. So I bring my drone to the seller. He will return to DJI, Switzerland. I'm waiting for the diagnosis.
2017-1-14
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alanwg
lvl.1

United States
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Well it took me over a month but I finally fixed my problem, and without any DJI help.
2017-1-27
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gbmarsh
lvl.3
Flight distance : 75692 ft
Canada
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alanwg Posted at 2017-1-27 14:38
Well it took me over a month but I finally fixed my problem, and without any DJI help.

It would be nice to share the solution so others might benefit, don't you think?
2017-1-27
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