hallmark007
Captain
Flight distance : 9812789 ft
Ireland
Offline
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DJI Mindy Posted at 5-3 02:13
Hi hallmark007, sorry for what happened, I see your case has been escalated to the higher level team to look into, I will also keep an eye on it, hope it will be solved soon.
Hi dji Mindy, I have heard back from repair facility and the are continuing to insist that button on RC was my fault.
I have never been more insulted in my life claiming for warranty almost made out to be a liar, going through this dji warranty process is both degrading and demeaning and something I never wish to go through again.
This replacement button was costing a mere €1.65 and the repair centre managed to bump the cost of repair to a whopping €125 , this is clearly distortion a tantamount to highway robbery.
It’s amazing if I got the repair done I would be charged €36 plus vat for shipping, if I decide to not get the job done “Which I Have” they will return to me free of charge, maybe you can explain the logic in that.
This whole experience has soured my relationship with dji, I have purchased many products including this RC over a number of years I have been a great supporter of dji during this time, but I’m totally perplexed that for something that costs €1.65 , dji can basically call me a liar offer up no proof as to how they think I broke this button, completely demean me in emails, but most of all treat me as anything except a customer.
I will take up the matter of my warranty with consumer affairs here in Ireland to see where I stand, I will also try take up the matter higher up the chain in dji.
Right now I have a SRC which is in effect broke and of little use to anyone, it’s a shame that dji can treat customers this way . |
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