Renaat
 lvl.3
Japan
Offline
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Exactly that is what I call a toy. Having respect for the complexity of the product, DJI has not to present a half finished product on the market. Do you want to buy and drive a car not being sure the breaks work ?
I will not repeat all the problems with the DJI, you find plenty on the forum. If you bring a product to the public at least +/- all issues should be solved. Now the DJI flyers are the testers with their 3k toy, you find it normal ? What I really find the worst is the lack of response of the DJI after sales ! Each time my wife calls DJI in Chinese, the answers are very disappointing, not professional, not solving the problem and promises to answer you during the day, forget it.
I also feel so sorry with the clients who needed to wait for more as a month to get their toy, knowing that I got it in 3 days, using the legal use of Tmall in China. All what I said here in the forums can be proved as I stocked all conversations and mails, but too tired of it to repeat all the time.
As experienced with chinese products, (often called by western as chinese rubbish), I can say, the chinese products are not bad (copied or not from the west), but they always miss the final touch !! This on the contrary with the Japanese products. I was driving the first Toyota at my 18 yo, I see what the Japanese did during 40 years, a perfect product. I just bought a Sony FS7, a very high tech product with some issues too, but a positive communication with the after sales service soften all this small issues and you have a good feeling. With DJI I have a bad feeling not getting the right answers or fulfill their promises to reply. A feeling to get an answer that is not telling you the truth. It makes me aggressive ! I do not have this feeling with western after sales. How many customers got an answer on the chat "I have no time for you now" or just stop the chat when your question becomes a bit difficult ? Please DJI, change your behavior, we will do too ! |
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