So I got my drone December 9th at Best Buy, and have been flying it reguarly since, I was at my friends house tonight and had it in sports mode and didn't see it went into a tree, I thought I was above it. Basically the blades caught a branch and it took a decent fall. Blades snapped which is ok, a couple piece broke off the legs that hide the wires it looks like. But my question is what is the procedure to make sure its not internally damaged?

I looked into DJI Care and DJI Refresh. I couldn't really figure out the different between them. But would I have to buy that in order to get a replacement IF it is broken?

I used the spare blades it comes with and it took off fine and landed fine so I think it may just be missing some parts. I would still like to get it looked at just in case.

Merry Christmas and look forward to seeing what I need to do.

Thanks DJI team!

I could post pictures if needed to determine if I need to buy DJI Care

Hi, send dji a email and tell them that you need to send it in for repairs, or DJI will normally respond here to  your thread with the info you need.

Can't buy DJI Care or Refresh AFTER a crash, have to be able to demonstrate that the drone is intact and flying. This is an operator induced failure, i.e.= customer pay. By the sounds of the leg descriptions at least the compass setup will be fubar as the compass wires go down into the legs.

Yeah it takes off fine and flies fine but there is some dirt stuck in between the plastic and what not, I re-calibrated it and it takes off and lands good, from the looks of it. I'll send them an email though. Thanks!

Sorry to hear about the crash.
What's your aircraft model? As mentioned, you cannot but Care or Refresh after a crash now.
We do suggest you send it in for evaluation, you can submit here: https://repair.dji.com/en/SelfRepair/Area

DJI Natalia Posted at 2016-12-26 18:22
Sorry to hear about the crash.
What's your aircraft model? As mentioned, you cannot but Care or Refresh after a crash now.
We do suggest you send it in for evaluation, you can submit here: https://repair.dji.com/en/SelfRepair/Area

Its a Phantom 4, I sent it out today. I hope all is well once it arrives to DJI.

Justin2310 Posted at 2016-12-27 13:21
Its a Phantom 4, I sent it out today. I hope all is well once it arrives to DJI.

You'll be up and running again in no time.