I have just purchased an Osmo+ and it appears to be doing a couple of things that I don't understand.

- Sometimes the screen on the app goes grey. See the accompanying picture. I have updated to the latest firmware and it does this on both an iPhone 5C and an iPad.
- There is an "exposure"indication on the screen. What does that mean?
- Sometimes on the iPhone, the video is at right angles? How do I rotate this to portrait mode? See the picture
- If I take photos, they do not appear in the app straight away, unlike the video. In fact I couldn't even get them to appear on the iPhone. It took a couple of minutes to sync with the iPad before they appeared. There was only about six photos.

Any help would be greatly appreciated. Thanks.

Hi, Have you tried a different device, as the iPhone 5c may not have enough processing power to operate the streaming/processing of the videos/pic's.
Also how old is your ipad?

Nigelbrinkmann Posted at 2016-12-26 16:51
Hi, Have you tried a different device, as the iPhone 5c may not have enough processing power to operate the streaming/processing of the videos/pic's.
Also how old is your ipad?

The iPad is an Air, about 15 months old.

clayton6 Posted at 2016-12-26 17:02
The iPad is an Air, about 15 months old.

Have you tried using iPad to see if you still have the problems?

I still get the grey screen with the iPad. It is intermittent on both devices.

Hi, about becoming grey, please also try outdoors and see if this still happens. Might be wifi interference from other electronics.  If it still happens, you need to send it in for an exchange.  The iPad Air is a supported device, and should be working fine.

The exposure means the point you want to set your exposure level, if you click the yellow circle, you can switch it to a green box, then it becomes a focus point.

DJI-Thor Posted at 2016-12-26 17:29
Hi, about becoming grey, please also try outdoors and see if this still happens. Might be wifi interference from other electronics.  If it still happens, you need to send it in for an exchange.  The iPad Air is a supported device, and should be working fine.

The exposure means the point you want to set your exposure level, if you click the yellow circle, you can switch it to a green box, then it becomes a focus point.

I had it looked at today and they seems to think that it is my iPhone 5c. They tried it on two other phones and it worked well. I have also deleted the app and reloaded it on to the iPad with no issues to date.