DJI Natalia
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fans5e3a5928 Posted at 2017-1-2 08:31
Dear Dji Natalia,
My case number is CAS-381426-H9L1Z5.. on contacting dji email Suport on this issue with RTH I got a response saying that .. as the new feature of the P4Pro the main camera also detects obstacles and hence the drone is considering clouds as an obstacle therefore raising hight to avoid them .. I found this explanation very odd as drone being flying camera will also see clouds and to avoid them your looking at climbing way above any legal flying limit... I asked for a replacement as I had crossed the 7 day refund policy terms however I have still not got a clear answer on this .. it would be helpful if you can move this ahead as I'm very disappointed with the way this has been dealt with .. I spoke to the chat support today and they tell me my flight records are under analysis.. request a revert on this asap ..
Very sorry for the confusion caused, we've double checked your case, our support sent you an e-mail to explain it in detail as well.
The aircraft will climb once the front VPS detects the obstacles during RTH which does good for flight safety, according to your flight records, there is no problem with the aircraft, please do not worry about it.
For the situation you reported, it will be improved with the next firmware version, our engineers are working on it now.
Sorry for the inconvenience caused, thanks again for your support!
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