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DJI Care and DJI Care Refresh are two different service programs.
You can check the details here:
DJI Care: http://www.dji.com/service/djicare/info#dji-care-info-s1
DJI Care Refresh: http://www.dji.com/service/djicare-refresh/info#s1
Since it's activated more than 48 hours, it's better to send an e-mail to djicare@dji.com firstly, our tech support will help you handle this case.

AlecW Posted at 2016-12-28 09:58
One more quick question.  Is refresh supported for a Phantom 4 (non pro).  It only shows the Pro on the link.

DJI Care - Phantom 4
DJI Refresh - Phantom 4 Pro

I don't know why they have two packages but whatever.