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Dead Battery P4
1098 13 2017-1-4
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Overwatch98
lvl.1
Flight distance : 474213 ft
Panama
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Hello everybody, today I just opened my Phantom 4 and after getting all the things out of the box, I figured out that there were no light on the battery before even using it one time. I tried to charge it for 2 hours, change of side the charger but still no light, if someone have an idea please I don't know what do to
2017-1-4
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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The charger is working fine and remote can be charged, right?
If nothing happens when pressing the power button on battery, maybe it needs to be sent in for evaluation.
May I know you bought it from DJI store or a local dealer?
2017-1-4
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Overwatch98
lvl.1
Flight distance : 474213 ft
Panama
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Hello natalia, the charger is working fine yes, I'm living in Panama(america central) but i bought it in France at the Fnac
2017-1-4
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Overwatch98 Posted at 2017-1-4 19:37
Hello natalia, the charger is working fine yes, I'm living in Panama(america central) but i bought it in France at the Fnac

Could you happen to provide a small video of how it's behaving?
2017-1-4
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fans55f75033
lvl.2

Taiwan
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Had the same issue. Mine wasn't dead on arrival but died after a couple weeks of use. Sent it back to DJI and they evaluated and said it as manufacture defect. Waiting for them to send me back either a fixed or new battery. P4
2017-1-5
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Chriscycling
lvl.4
United Kingdom
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Sounds like a DOA battery. One thing that has been suggested is to hold the power on button down and plug the charger in. Worth a try before trying to return. Good luck
2017-1-5
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Overwatch98
lvl.1
Flight distance : 474213 ft
Panama
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DJI-Jamie Posted at 2017-1-4 23:38
Could you happen to provide a small video of how it's behaving?

Yeah I'll do it soon
2017-1-5
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Overwatch98
lvl.1
Flight distance : 474213 ft
Panama
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Chriscycling Posted at 2017-1-5 00:15
Sounds like a DOA battery. One thing that has been suggested is to hold the power on button down and plug the charger in. Worth a try before trying to return. Good luck

Okay, I'll do it tonight
2017-1-5
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Whenever you can would be great.
2017-1-5
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Overwatch98
lvl.1
Flight distance : 474213 ft
Panama
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Overwatch98 Posted at 2017-1-5 06:50
Okay, I'll do it tonight

No it didnt work
2017-1-5
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Overwatch98
lvl.1
Flight distance : 474213 ft
Panama
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DJI-Jamie Posted at 2017-1-5 10:04
Whenever you can would be great.

I can't do video but, just, there is no light, if i push the power button no light and when i put the charger same
2017-1-5
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Overwatch98 Posted at 2017-1-5 15:31
I can't do video but, just, there is no light, if i push the power button no light and when i put the charger same

So there's nothing even with the first press? If so, your options would be to either return the order to the dealer for an exchange or you can have the battery sent to the North American Support Center for a warranty replacement. If you choose to do the latter, the best way to get with a RMA is support.us@dji.com.
2017-1-5
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Overwatch98
lvl.1
Flight distance : 474213 ft
Panama
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DJI-Jamie Posted at 2017-1-5 15:37
So there's nothing even with the first press? If so, your options would be to either return the order to the dealer for an exchange or you can have the battery sent to the North American Support Center for a warranty replacement. If you choose to do the latter, the best way to get with a RMA is .

I'm living in Panama, could you tell me where is the closest place to have a exchange of battery ?
2017-1-5
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Overwatch98 Posted at 2017-1-5 17:34
I'm living in Panama, could you tell me where is the closest place to have a exchange of battery ?

For Central/South America, the North American facility would be the closest. You can use the contact information I provided in the last post to get started.
2017-1-5
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