Hey there!I got the new Phantom 4 Pro on christmas, however, I believe something is wrong with it. Every time I start up the Phantom, the camera goes fully up and down for multiple times. It says „Gimbal Pitch Reached Movement Limit“ and I am not pressing anything. When I am lucky, this issue stops after a few minutes and then the camera works absolutely fine but sometimes it just does not stop. In a different thread people told me that I should send my drone to DJI and let it get repaired/replaced. Where can I request that replacement/Where to find more information about this?

Huge thanks,
Lennard

lennard, would you please provide us your DJI account (e-mail address), we'll try to help you get it fixed.

DJI Natalia Posted at 2017-1-6 01:35
lennard, would you please provide us your DJI account (e-mail address), we'll try to help you get it fixed.

It's ****

lennard.k Posted at 2017-1-6 04:12
It's

Please try to upgrade it with DJI GO 4 or Assistant 2, and keep us posted with the result, thanks.

DJI Natalia Posted at 2017-1-6 04:51
Please try to upgrade it with DJI GO 4 or Assistant 2, and keep us posted with the result, thanks.

Upgraded to a beta version with Assistant 2, seems to be fixed. Thanks!

lennard.k Posted at 2017-1-6 05:07
Upgraded to a beta version with Assistant 2, seems to be fixed. Thanks!

Very glad to hear about that, please fly it and check the performance and let us know for any further questions!

I am having the exact same issue. All firmware is up to date. Tips?

fans1a522035 Posted at 2017-1-6 17:00
I am having the exact same issue. All firmware is up to date. Tips?

Would you please provide me your DJI account (e-mail address)? we'll try to help you fix it.