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Can't log in to DJI Assistant 2
5250 37 2017-1-6
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fansa10d16a7
lvl.3
Flight distance : 43886 ft
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United States
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Anyone having issues logging in to DJI Assistant 2?    I'm trying to refresh my firmware on my P4P and no matter what, it keeps telling me "incorrect email or password".

Tried on 5 different PCs, on different networks.  Tried creating a completely new DJI account and it also rejects it (you can log into DJI web site fine, just Assistant 2 will not let you past the login stage).

Worked yesterday just fine
2017-1-6
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Jarbasafa
lvl.1

Brazil
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same here seems the server went down
2017-1-6
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fans2a44ac17
lvl.1
Flight distance : 15350 ft
United States
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Jarbasafa Posted at 2017-1-6 11:35
same here seems the server went down

Same here!
2017-1-6
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BigBear
Second Officer
Flight distance : 444512 ft
Hong Kong
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Same here{:4_154:}
2017-1-6
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DJI-Jamie
DJI team
Flight distance : 112376 ft
United States
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The DJI Servers are temporarily down, they will be back online soon.
2017-1-6
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fans59d020fe
lvl.2
Flight distance : 406805 ft
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United States
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DJI-Jamie Posted at 2017-1-6 21:24
The DJI Servers are temporarily down, they will be back online soon.

Still Can't Login for over 24 hours ? This is really making it impossible to email active new products. Maybe DJI should loosen the noose a bit.
2017-1-7
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eliosmavic
lvl.1
Flight distance : 818859 ft
Italy
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Same here!!
2017-1-7
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Bernie UK
New
United Kingdom
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Thought i was doing something wrong, just bought a P4P and this is my first time logging in. Glad it isn't me!
2017-1-7
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eliosmavic
lvl.1
Flight distance : 818859 ft
Italy
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Very annoying, because without being logged in, I can't downgrade or refresh the firwmare from the DJI Assitant...
2017-1-7
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Pierrot78
lvl.3
Flight distance : 36706 ft
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France
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Same here and how is it that I can login to here and not via Assistant 2?
Annoying since a fw upgrade of my P4P seemed all good at first time in DJI Go (ended with success) but now seems to be problematic (after restart, Go still asks for an upgrade and doesn't dispaly any fw version).
I hoped I could fix that using Assistant 2, but no joy
2017-1-7
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fans9bbb7f7f
lvl.2
United States
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Why the hell is it required to login in the first place? I just wanna update firmware...GGRRRR
2017-1-7
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fansa87ab504
lvl.1
United States
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This is a professional grade aerial camera.  How are we supposed to rely on this???  I understand servers go down, but for over 24 hours?  Is there any other way to update firmware from the computer.
2017-1-7
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fanse66d12df
lvl.1
United States
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Same here, cannot login via DJI Assistant 2 on Mac!!
2017-1-7
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luigi.punix.gma
lvl.1
Flight distance : 3119 ft
Italy
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Same here!!
2017-1-7
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fansa87ab504
lvl.1
United States
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It finally worked for me! And I was able to get the firmware updated.  You guys have any luck?
2017-1-7
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fansaa58ae56
lvl.2
Flight distance : 248303 ft
United States
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NO STILL CAN'T LOG IN!!!!!!
2017-1-7
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usercac7f52e7b
lvl.1
Flight distance : 11841 ft
Canada
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fansa87ab504 Posted at 2017-1-7 10:09
It finally worked for me! And I was able to get the firmware updated.  You guys have any luck?

Did you do anything differently?
2017-1-7
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eliosmavic
lvl.1
Flight distance : 818859 ft
Italy
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No, still  nothing here
2017-1-7
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fans4be3686b
lvl.1

United States
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I can't login either... I finally got my Mavic this morning after a 2+ month wait and now more waiting! wooo!
2017-1-7
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fansaa58ae56
lvl.2
Flight distance : 248303 ft
United States
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DJI server status

They have a lot of problems.
2017-1-7
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UAVMAD
lvl.1

United Kingdom
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still cant login

2017-1-7
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BenStein
Second Officer
Flight distance : 2066003 ft
United States
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Grrrr...same here, still cannot login. I tried password reset (success), and double checked that I can log into the DJI Store web site, as well as the DJI Go 4 app, all success. But NOT the DJI Assistant 2, still says "incorrect email or password" when triple checked all are correct.
2017-1-7
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BenStein
Second Officer
Flight distance : 2066003 ft
United States
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Seems this has happened before also...

http://forum.dji.com/thread-52540-1-1.html
2017-1-7
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CJJordan
lvl.1
United States
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DJI-Jamie Posted at 2017-1-6 21:24
The DJI Servers are temporarily down, they will be back online soon.

So... Thousands of us are unable to work or fly. It's been days. WHEN?
2017-1-7
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Badger51
lvl.2
Australia
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DJI making apologies just does not cut the mustard any more, this needs sorting now!
2017-1-7
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Justynr
lvl.1
Flight distance : 11841 ft
Canada
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Just logged in!!
2017-1-7
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fans7b71714d
lvl.1
United States
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It's back up, for anyone following this post.
2017-1-7
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fans29b539e8
New

United States
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it still doesnt work for me, I am logged in, however, can not see my device in Assistant 2 App
2017-1-9
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fansd2f2d38e
New

United Kingdom
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have 4 dJi's, This is not impressing me one iota guys I've attempted login to DJI Assistant 2 now for 24 hours logging then changing passwords thinking it was me or my server perhaps our Firewall, up your game folks.
2017-3-1
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Ivan Garcia
lvl.2
Flight distance : 3218333 ft
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Mexico
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Ok i have a Temporary Solution to login, apparently its something wrong with the *.dji.com Certificate from his web. Just Trust the certificate on the certificate management (OS X keychain), i don't know how to enable this on Windows PC´s, but i have to trust manually, Open the Keychain, and then look for dji certificate, and then enable Always Trust like this.

Reopen the Assistant  software And then Try it again.
I think this is an error  with the time clock configuration on the local machine, with the differences with time and the OS X is not validating that certificate as a trustable certificate.
2017-3-14
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fans2e30a399
lvl.2
Flight distance : 226222 ft
United States
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DJI you need to get your act together this is way frustrating trying to hurry up and connect to DJI assistant..I have used 2 email addresses the first one will let me by your products and logs in just fine that same email address will not me do firmware updates..So essential I can buy your products but your support site does not work..SOUND ABOUT RIGHT TO YOU ..
2017-11-23
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KedDK
Captain
Flight distance : 1132748 ft
Denmark
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fans2e30a399 Posted at 2017-11-23 07:54
DJI you need to get your act together this is way frustrating trying to hurry up and connect to DJI assistant..I have used 2 email addresses the first one will let me by your products and logs in just fine that same email address will not me do firmware updates..So essential I can buy your products but your support site does not work..SOUND ABOUT RIGHT TO YOU ..

Hopefully you didn't wait since January!
2017-11-23
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djiuser_joYkxt4UqHH4
lvl.2
Flight distance : 30274 ft
United Kingdom
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Can't log in to DJI Assistant 2. Cannot get the verification code to complete the login.
2018-9-18
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La Xunga
lvl.1

Brazil
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2 years after, I cant log in.
1-20 18:07
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fans7c39395b
lvl.1
Russia
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Cant login
3-27 09:57
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Denada
lvl.1

Australia
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I also can't log in to DJI Assistant 2
3-28 17:27
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DJI Mindy
Administrator
Flight distance : 7 ft
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Denada Posted at 3-28 17:27
I also can't log in to DJI Assistant 2
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Hi Denada, we have updated the server and it should work now, please try to log in again.
4-3 02:28
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, we have updated the server and it should work now, please try to log in again.
4-3 02:28
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