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Assistant 2 fails login
1874 25 2017-1-6
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fans9e58355a
lvl.2
Flight distance : 80141 ft
United Kingdom
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Trying to login to DJI Assistant 2 PC app (version 1.0.9 installed yesterday) and keep getting incorrect username/password error. I can login on the Forum and I can login on the Android app when aircraft and rc all connected.

I successfully logged in to version 1.0.8 yesterday, before I upgraded to version 1.0.9.

I uninstalled all versions of Assistant 2 on the PC, installed version 1.0.9 again; same problem.

Any ideas?
2017-1-6
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Grabo
lvl.2
Flight distance : 26296 ft
United Kingdom
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Same here just tried to log in incorrect password but logged on here ok ☹️
2017-1-6
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jackiedh
First Officer
Flight distance : 83589314 ft
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United States
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also can not Login in to Assistant 2 V109

jack
2017-1-6
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fanse4bd3984
New

United States
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Also can not Login.
2017-1-6
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Punchbuggy
Captain
Flight distance : 429111 ft
Australia
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Same here, but I note that you can change your password, and you can loginto the DJI Store. Login appears to be an issue with Assistant 2 only - which I don't get (should be the same database).
2017-1-6
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Grizz 1
Second Officer
Flight distance : 120066 ft
United States
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I deleted the 1.0.9 because couldn't sign in, so I installed 1.0.8 again, but still got the wrong user name or password.....somthin goin on here !!!
2017-1-6
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Grizz 1
Second Officer
Flight distance : 120066 ft
United States
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just re-downloaded the 1.0.9 ass 2 and installed it and same thing, cant sign in

edit:  DJI, we need help on the assistant 2 apps, no one seems to be able to sign in on the apps 1.0.8 and 1.0.9
2017-1-6
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fansa10d16a7
lvl.3
Flight distance : 43901 ft
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United States
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Yeah I waited like 20 minutes on DJI Support Chat....

I loved the response....  "We are upgrading our servers.  It will take 24-48 hours.  We thank you for your patience"

Translation:  Our server crashed... we have absolutely no idea why.  We Don't know when it will be back
2017-1-6
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Grizz 1
Second Officer
Flight distance : 120066 ft
United States
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maybe it will rain for the next 48 hours and I wont feel so bad !  hehe
2017-1-6
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Eye Spy
lvl.2
Flight distance : 531467 ft
Canada
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ditto - glad it's not just me
2017-1-6
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usako
lvl.1

Japan
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I also can not Login in to Assistant 2 V109!!
2017-1-6
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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The DJI servers are temporarily down, they'll be up and running again shortly.
2017-1-6
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Joshua Carlton
Second Officer
Flight distance : 24094 ft
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United States
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I recieved my mavic today and am trying to update firmware via the app, it simply drags on forever like 1 number every ten minutes. Would this be the reason for that as well?
2017-1-6
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fanse14d08bf
lvl.1

Norway
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Same problem here..
2017-1-7
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Grizz 1
Second Officer
Flight distance : 120066 ft
United States
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Joshua Carlton Posted at 2017-1-6 23:11
I recieved my mavic today and am trying to update firmware via the app, it simply drags on forever like 1 number every ten minutes. Would this be the reason for that as well?

probably so Joshua. guess we all will just have to wait.
2017-1-7
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Chief RM
lvl.2
Flight distance : 136204 ft
United States
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Grizz 1 Posted at 2017-1-7 04:51
probably so Joshua. guess we all will just have to wait.

Does this mean the Gimbal Disconnected problem will go away?
2017-1-7
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Grizz 1
Second Officer
Flight distance : 120066 ft
United States
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I think the gimbal disconnect will have to be fixed in the go 4 app, not the assistant 2 app, but it doesn't hurt to hope !
2017-1-7
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fans149ca702
lvl.1

Spain
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The same happens to me I can not enter
2017-1-7
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fans149ca702
lvl.1

Spain
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The same happens to me I can not enter
2017-1-7
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fans2053cede
lvl.1
Flight distance : 54803 ft
Malaysia
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Same problem here..
2017-1-7
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fanse14d08bf
lvl.1

Norway
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Same problem here
2017-1-7
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fans6d6a4d77
lvl.1
Flight distance : 173537 ft
United States
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Still can't login.
2017-1-7
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bjr0404
lvl.1

United States
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Same issue, can't log in.
2017-1-7
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Punchbuggy
Captain
Flight distance : 429111 ft
Australia
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bjr0404 Posted at 2017-1-7 17:05
Same issue, can't log in.

Can login now.
2017-1-7
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AndyD
lvl.2
Flight distance : 80141 ft
United Kingdom
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Yeah I'm all sorted and can login again. Thanks DJI :-)
2017-1-8
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Grizz 1
Second Officer
Flight distance : 120066 ft
United States
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successful login for me too
2017-1-8
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