fans909f6e3d
New
United States
Offline
|
I FOUND A SOLUTION! After numerous calls, Chats, and emails, DJI did everything they could to blame Samsung, Android, and even the SD card manufacturer. Then they gave me misinformation about forcing the app to load onto my SD card which cannot be done. I was just about to return the OSMO when I discovered if you choose the ROOT folder of the SD Card, it would work.
1 - Within the App, touch the Gear icon on the bottom right corner to get into the Setting menu.
2 - Touch Camera. Scroll down and select Settings to the right of the Storage Location section. (Note the path in gray letters under that section.
3 - Scroll to the bottom and touch Set Here.
4 - Touch the 3 horizontal bars to open the Open From drop down. and select SD Card and hit Set. DO NOT GO INTO ANY FOLDERS> It much be on the root directory of the SD card.
Hopefully this will work for you.
Considering they have a great product, their Customer Service and Technical Support is pathetic. Not only are they not knowledgeable, they will tell you the absolute stupidest things to get you off the phone. They have no manual for the OSMO Mobile and give you instructions on their other products.
Good luck! |
|