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Batterie authentification error cannot take of.
948 11 2017-1-7
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Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
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Cannot take off
One of my batterie doesn't work.

I tried to refresh FW with DJI assistant but no luck.Twice I got mismatched FW version and battery tried to update but still the same.
Batt n.1 no issue
Batt n.2 did have the same warning but eventually worked after few reboots.
Batt n.3 still the same after lot of attempts. Still powering Air Craft and it is fully charged.
Ps: back light is flashing red fast non stop






2017-1-7
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Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
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Here is a screen shoot of error
Screenshot_20170108-105303.png
2017-1-7
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Jeromeo Posted at 2017-1-7 22:33
Here is a screen shoot of error

Please help confirm your battery SN, may I know where you bought the batteries?
2017-1-8
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Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
Offline

DJI Natalia Posted at 2017-1-8 00:03
Please help confirm your battery SN, may I know where you bought the batteries?

Serial number 093ADBF0310HXH
It was part of combo fly more. I bought it through a big australian retailer JB-Hifi.
2017-1-8
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Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
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Serial numberI also synchronize my flights.
Screenshot_20170108-181022.png
2017-1-8
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Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
Offline

DJI Natalia Posted at 2017-1-8 00:03
Please help confirm your battery SN, may I know where you bought the batteries?

I also tried to downgrade FW. But no changes. Looks like faulty battery.
2017-1-8
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Jeromeo Posted at 2017-1-8 15:04
I also tried to downgrade FW. But no changes. Looks like faulty battery.

Jeromeo, thanks for your update, if downgrading makes no sense, please feel free to get in touch with our tech support via support@dji.com to send it in.
2017-1-9
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Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
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DJI Natalia Posted at 2017-1-9 01:57
Jeromeo, thanks for your update, if downgrading makes no sense, please feel free to get in touch with our tech support via  to send it in.

Yes thanks I did but I have no answer at this time.
2017-1-9
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Jeromeo Posted at 2017-1-9 12:02
Yes thanks I did but I have no answer at this time.

What's your ticket number? we'll help you check it and follow up the case.
2017-1-9
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Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
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DJI Natalia Posted at 2017-1-9 23:50
What's your ticket number? we'll help you check it and follow up the case.

[CAS-401540-W1P3Q9]  But I don't know if I have to send everything or just faulty battery
2017-1-10
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Jeromeo Posted at 2017-1-10 00:59
[CAS-401540-W1P3Q9]  But I don't know if I have to send everything or just faulty battery

Please just send battery in since aircraft and remote are working fine.
2017-1-10
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Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
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Ok thanks. It's done. We will wait and see now.
2017-1-10
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