I have seen reference to registering my new device on the DJI website but cannot figure out how to do that.  I have found reference in these forum to follow the link on the change password page but do not see the link. I have tried this in both Chrome and Firefox.

I would also like to fig this out?? I simply can't find it anywhere

I'll be watching this post as well, I don't know how to register or purchase the DJI care

Me too! - I'm interested in this topic and I haven't been able to figure out where I'm supposed to get this "Activation Code".

I just received my Mavic the day before yesterday and first turned it on yesterday at 5pm... at 9pm I decided to buy the DJI CARE Refresh... and was supposed to get an email with the activation code in it.

I got the email but NO CODE .... although it did mention my craft's Serial number and Gimbal number.  The website says it has my plan registered but on the page to see it, it asks for ACTIVATION CODE.  So where do I get it from if it wasn't in the email? Does anyone know?  Thanks!

Wile E. Coyote Posted at 2017-1-8 15:27
Me too! - I'm interested in this topic and I haven't been able to figure out where I'm supposed to get this "Activation Code".

I just received my Mavic the day before yesterday and first turned it on yesterday at 5pm... at 9pm I decided to buy the DJI CARE Refresh... and was supposed to get an email with the activation code in it.

Since you purchased "DJI Care Refresh" separately on DJI Store, you just need enter your SN of product according to the prompt page, then you will receive a service agreement rather than activation code.
Please open the link below to check whether you've done it successfully:
https://repair.dji.com/en/djicare/coverage

Making Memories Posted at 2017-1-8 06:32
I'll be watching this post as well, I don't know how to register or purchase the DJI care

You can purchase a DJI Care Service Plan from the Official DJI Online Store. Simply follow the onscreen instructions in the online order process.
For your convenience, DJI Care Activation Codes can also be purchased from your local dealer or authorized retailers, then you can active DJI Care through this website:  http://store.dji.com/dji_care_infos/active
You can also check the FAQs on our website, which may helpful:  http://www.dji.com/service/djicare/info#dji-care-info-s4

Would you please describe the problem in detail? we'd like to try our best to help you.

DJI Natalia Posted at 2017-1-8 18:40
Would you please describe the problem in detail? we'd like to try our best to help you.

I don't understand the request for describing my problem in detail but I'll try to give yoh what you asked for.   

Nomally when someone purchases a product with a value more than a few dollars they are expected to register the purchase of the product with the manufacturer.  This is what I'd like to do.  

BigMikeL Posted at 2017-1-9 15:33
I don't understand the request for describing my problem in detail but I'll try to give yoh what you asked for.   

Nomally when someone purchases a product with a value more than a few dollars they are expected to register the purchase of the product with the manufacturer.  This is what I'd like to do.

Just to clarify, you're talking about registering the product with the company for the warranty? if so, there is no need to do that, just please activate the aircraft and keep your purchase certificate, which are effectively warranty registration.

If you're referring to DJI Care Refresh, here are the details for you:
1. If you have purchased a product and select "DJI Care Refresh" with your order on DJI Store, you don’t need to bind the service with it again.
2. If you purchase "DJI Care Refresh" separately on DJI Store, you need enter your SN of product according to the prompt page.
3. If you purchase "DJI Care Refresh" activation card, you need enter your activation code and SN of product though http://store.dji.com/active-care to activate your DJI Care Refresh.

Yes, for warranty and other support.  Sounds like you made it more simple than I imagined.  

Thank you.

BigMikeL Posted at 2017-1-10 01:10
Yes, for warranty and other support.  Sounds like you made it more simple than I imagined.  

Thank you.

No problem, please feel free to contact us for any further questions, we'd like to help you!

How to check warranties

fansdf9776cd Posted at 2017-8-13 15:45
How to check warranties

If you mean the warranty of your drone, please PM us the serial number, we will help to check.
For DJI Care Refresh, here is the link to check status: https://repair.dji.com/en/djicare/coverage

Is there any link that I can check on my mavic pro warranty by key in the serial no or been registered or activated or not?

TomGuyz Posted at 2017-9-15 01:58
Is there any link that I can check on my mavic pro warranty by key in the serial no or been registered or activated or not?

You can PM us the serial number, we will help to check the activation date.

Can someone take a look into my warranty as well for my recently purchased drone?

Yasuo Posted at 2017-9-16 10:05
Can someone take a look into my warranty as well for my recently purchased drone?

Please PM me the serial number of your drone, we will help to check the warranty. Thanks.

DJI Mindy Posted at 2017-9-16 22:49
Please PM me the serial number of your drone, we will help to check the warranty. Thanks.

I sent it to you a day or so ago.

Yasuo Posted at 2017-9-18 14:28
I sent it to you a day or so ago.

Thanks, have replied your PM, please check.

DJI Mindy Posted at 2017-9-18 19:53
Thanks, have replied your PM, please check.

Hi, is it possible to check my SN too? i sent it on a PM. Thanks!

djiuser_tfEhTd4 Posted at 2017-12-10 07:48
Hi, is it possible to check my SN too? i sent it on a PM. Thanks!

PM replied, please check out, thanks.

DJI Mindy Posted at 2017-12-10 19:33
PM replied, please check out, thanks.

hi! thank you for the last info, i sent you some new request on your PM,

Thank you very much

caixadoricardo Posted at 2017-12-13 03:24
hi! thank you for the last info, i sent you some new request on your PM,

Thank you very much

Hi, Sir, PM received and I have replied, please check. Thanks.

What if I bought refurb from DroneNerds ebay store? Can you check my warranty status?

fans7adbec49 Posted at 2017-12-16 20:14
What if I bought refurb from DroneNerds ebay store? Can you check my warranty status?

I can help to check the activation date, if you need, please PM me the serial number, thank you.

DJI Mindy Posted at 2017-12-16 22:52
I can help to check the activation date, if you need, please PM me the serial number, thank you.

My drone flew away from me yesterday and is lost. Return to Home did not work and manually controls were not responsive. I could not lower it's altitude. I bought it about 3 weeks ago as a certified refurb.

fans7adbec49 Posted at 2017-12-17 14:48
My drone flew away from me yesterday and is lost. Return to Home did not work and manually controls were not responsive. I could not lower it's altitude. I bought it about 3 weeks ago as a certified refurb.

Sir, sorry for your loss, we suggest to contact our support to start a ticket for data analysis and then a corresponding resolution will be provided, good luck.

Hello,
I'm asking my question in this thread, tell me if i need to open a new one. Thanks.
I have purchased a Mavic Fly More Combo from Ebayer yh-smart-tech (Authorized distributor of DJI)
https://www.ebay.fr/usr/yh-smart-tech?ul_noapp=true
When trying to register at my local country DJI Website (FR), the webservice does not recognize the S/N. Registration fail.
When trying to check my DJI_Care status, your webservices return a "serial number has no DJI Care record"
My question is :
How to i register my Product ?
Thank you for your support.

DJI Mindy Posted at 2017-12-17 18:52
Sir, sorry for your loss, we suggest to contact our support to start a ticket for data analysis and then a corresponding resolution will be provided, good luck.

Did you receive my case? I submitted proof of purchase and flight data attachments.

fans7adbec49 Posted at 2017-12-18 17:37
Did you receive my case? I submitted proof of purchase and flight data attachments.

Hi there, how did you contact our support? If you contacted them by email, please tell me the email ticket number, thank you.

kankan4 Posted at 2017-12-18 11:15
Hello,
I'm asking my question in this thread, tell me if i need to open a new one. Thanks.
I have purchased a Mavic Fly More Combo from Ebayer yh-smart-tech (Authorized distributor of DJI)

Hi Kan, may I have the website link where you register the drone?
Like Natalia said in 9#, there is no need to do that. The warranty period for a product starts on the day a product is received, or as may be otherwise specified by DJI.
For DJI Care Refresh, if you didn't purchase it, the website will show ''no DJI Care record''.
Please let me know if you have further queries.

DJI Mindy Posted at 2017-12-18 20:03
Hi there, how did you contact our support? If you contacted them by email, please tell me the email ticket number, thank you.

Here you go # 890270

fans7adbec49 Posted at 2017-12-18 22:50
Here you go # 890270

Thanks for coming back to us, I have informed our support to start a case and reply your email as soon as possible, thanks for the patience.

Hi all,

Need some advice, I won a Spark Mini Drone from Seagate (very large had drive company) - I received my drone a couple of days ago, then other half told me she has bought me a drone for xmas...

So I am going to sell my free drone - but i have no proof of purchase (item is literally in a sealed box brand new) but how can the person I sell it to check that they have any warranty? from the sounds of these posts above you do not use a warranty registration system but rely purley on Proof of Purchase - which as advised I have a completely legit reason for not having a receipt...

Can you please provide some advice?

thanks
James

isntworkdull Posted at 2017-12-23 06:36
Hi all,

Need some advice, I won a Spark Mini Drone from Seagate (very large had drive company) - I received my drone a couple of days ago, then other half told me she has bought me a drone for xmas...

Hi James, I sincerely recommend you to contact the sponsor to get the purchase proof to avoid further troubles.

Good morning. I have been reading the forums and I see that you are very knowledgeable when it comes to the registration of DJI drones and  I have a question. I bought a drone that was suppose to be new, but when I was registering the warranty, I found it had been preregistered. Do you have a way to send me the warranty activation information so I may print it? Maybe to email? This way I can provide this information to the payment center that I used as proof that I bought not a new drone, but a used one. I can gladly provide the serial number for the drone as well.

MAMP Posted at 2018-1-9 05:39
Good morning. I have been reading the forums and I see that you are very knowledgeable when it comes to the registration of DJI drones and  I have a question. I bought a drone that was suppose to be new, but when I was registering the warranty, I found it had been preregistered. Do you have a way to send me the warranty activation information so I may print it? Maybe to email? This way I can provide this information to the payment center that I used as proof that I bought not a new drone, but a used one. I can gladly provide the serial number for the drone as well.

MAMP, we have replied you own thread https://forum.dji.com/thread-128667-1-1.html, please keep us updated there, we will also keep following up, thank you.

DJI Natalia Posted at 2017-1-8 18:40
Would you please describe the problem in detail? we'd like to try our best to help you.

http://Mars

fansdc233965 Posted at 2018-3-25 08:03
Mars

Sorry that the link cannot be opened, is there anything we can help you? Thanks for your input in advance.

DJI Natalia Posted at 2017-1-9 19:30
Just to clarify, you're talking about registering the product with the company for the warranty? if so, there is no need to do that, just please activate the aircraft and keep your purchase certificate, which are effectively warranty registration.

If you're referring to DJI Care Refresh, here are the details for you:

You wrote: , just please activate the aircraft
But how?
How could I activate my Mavic Air?
Or even, I could I check if my Mavic Air has been already activated?
Thanks