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Inspire 2 Combo Shipping Incomplete products
1046 15 2017-1-8
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Aeriallive
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Netherlands
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Can someone tell me how you can buy a Inspire 2 Combo package with priority shipping and receiving only the drone without the camera?
How wrong is that?? I believe everyone in the Netherlands who ordered the combo has encountered the same problem.

Can DJI tell me when we can expect the X5S?
2017-1-8
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SJT
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United Kingdom
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You might get more luck in the Inspire forum.  This one's for the Mavic.
2017-1-8
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hallmark007
Captain
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Ireland
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Disoriented me thinks..
2017-1-8
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DJI Mindy
Administrator
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Could you please provide me with your order number?
I'll help to check it.
2017-1-8
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Aeriallive
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DJI Mindy Posted at 2017-1-8 23:33
Could you please provide me with your order number?
I'll help to check it.

I'm not sure if you can check it because I have ordered via our dealer (droneland.nl) .
But I have order on 17-11-2016
2017-1-9
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Skyclip
Second Officer
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Aeriallive Posted at 2017-1-9 02:26
I'm not sure if you can check it because I have ordered via our dealer (droneland.nl) .
But I have order on 17-11-2016

Did you ask your Dealer, why he only send you the Drone?
2017-1-9
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Mike-the-cat
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You should check if your I2 has a pre-activated Pro Res and CineDNG license. If so, then its an issue with X5S stock. If not, you got sold an allocation meant for 'independent mix and match'. That would mean that the combo is more popular than projected by your reseller.
2017-1-9
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Aeriallive
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Skyclip Posted at 2017-1-9 02:49
Did you ask your Dealer, why he only send you the Drone?

yes, they have no answer because DJI hasn't answered to them.
I also checked other Dutch dealers and they also received only the Inspire 2 without camera.
2017-1-9
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Aeriallive
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Mike-the-cat Posted at 2017-1-9 03:25
You should check if your I2 has a pre-activated Pro Res and CineDNG license. If so, then its an issue with X5S stock. If not, you got sold an allocation meant for 'independent mix and match'. That would mean that the combo is more popular than projected by your reseller.

That would be not so cool, if that's the case.

I have checked the licence and it's pre activated...


Schermafbeelding 2017-01-09 om 12.38.37.png
2017-1-9
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R&L Aerial
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United States
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That's like receiving a brand new iPhone 7 without a display.
2017-1-9
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Mike-the-cat
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Aeriallive Posted at 2017-1-9 03:37
That would be not so cool, if that's the case.

I have checked the licence and it's pre activated...

OK so they are short of the X5S cameras. Sorry about your having to wait.... should not be long though. I think system wide, DJI has exceeded its sales projections.

They are so dominant, that there was no reporting / marketing attempt at this years CES. That's so unusual.
2017-1-9
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Alastair
Second Officer
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Canada
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Deja vu, all over again!
2017-1-9
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Aeriallive
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I'm very dissapointed in how DJI is dealing with its professional clients!

I see now that some stores in The Netherlands has got the X5S in stock, Inspire 2 in stock but not the Combo!! wtf!

I can't return my Inspire because it has been opened otherwise I could order somewhere else separately.

@ DJI, shame on you!!
2017-1-9
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DJI Mindy
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Aeriallive Posted at 2017-1-9 02:26
I'm not sure if you can check it because I have ordered via our dealer (droneland.nl) .
But I have order on 17-11-2016

Sorry, we cannot check that. You need to contact the dealer for further information.
2017-1-10
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Aeriallive
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Well I have asked them now to just refund the money for the X5S as there's no concept such as 'combo'. With the money I will buy the camera at another dealer who did received the cameras.

Hint for DJI: Don't pretent to sell 'priority' orders in the 'combo' form is you can't keep up with the demands!

2017-1-10
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fans50052bcf
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United Kingdom
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I received my X5S in a separate parcel from DJI
2017-1-10
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