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Mavic crashed
1019 10 2017-1-9
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Drseussami
Second Officer
Flight distance : 108002 ft
United States
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I cannot believe the lack of communication, the constant run arounds, and seemingly lack of care for my support case on my crashed Mavic! I have sent all flight records demo the remote and Mavic Pro from the desktop app, I've synced my flight data NUMEROUS times through my DJI Go 4 app, AND sent in my Mavic Pro, remote control, and battery. I still get emails asking me to sync my flight data despite them having all my equipment as I'm told they don't have any flight data. I spend an hour (minimum) each time I call in, cause getting anything other than a canned response from support is apparently IMPOSSIBLE, and even the phone support doesn't know what's going on. They've escalated my case, yet I STILL cannot get any communication as to what is going on, but they've sure sent me a bill!! So much for premium support services you brag about DJI. What a joke!
2017-1-9
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hallmark007
Captain
Flight distance : 5942287 ft
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Ireland
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How long have they got your Mavic, if they sent you an invoice then it will specify the repairs needed.
2017-1-9
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Drseussami
Second Officer
Flight distance : 108002 ft
United States
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I can't think of anyone that would bring their car, for instance, to a dealership to get it fixed without an explanation as to what went wrong.
And they keep asking for flight records even though they have everything in their hands. This is NOT VIP Support, or any support for that matter as far as I'm concerned.
2017-1-9
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Warrior200
lvl.4

United Kingdom
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I think this is a job forrrrrr super ken, ahem i mean dji Ken.
2017-1-9
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Dronoob
Second Officer
Flight distance : 126079 ft
Germany
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hallmark007:  How long have they got your Mavic?
Drseussami: I can't think of anyone that would bring their car ...

If you communicate with DJI support like this, I can understand very well what happened.
2017-1-9
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Olho
lvl.1
Spain
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Well, that's not very good news. I just got my DJI Care Refresh too... Well, good luck!
2017-1-9
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hallmark007
Captain
Flight distance : 5942287 ft
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Ireland
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Olho Posted at 2017-1-9 10:26
Well, that's not very good news. I just got my DJI Care Refresh too... Well, good luck!

You need have no worries dji repair support as one who has used it before is excellent. I think the OP is just having a rant.
2017-1-9
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Drseussami
Second Officer
Flight distance : 108002 ft
United States
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Perhaps before you pass judgment on a "summary" of my communication with DJI you should not jump to conclusions. I'm not ranting, I'm having legitimate issues.
2017-1-9
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hallmark007
Captain
Flight distance : 5942287 ft
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Ireland
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Drseussami Posted at 2017-1-9 11:09
Perhaps before you pass judgment on a "summary" of my communication with DJI you should not jump to conclusions. I'm not ranting, I'm having legitimate issues.

But you are coming on here with very basic information and expecting others to take one side of the story, back in December dji Ken told you that dji had received your logs ,
I just asked a simple question how long have dji got your Mavic, but you only want to rant rather than give information that might help you out, that is what this forum is best used for. Good luck
2017-1-9
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DJI Joe
Administrator

United States
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This thread is bordering on breaking the rules. If it doesn't turn into constructive conversation it will be closed.
2017-1-9
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Drseussami
Second Officer
Flight distance : 108002 ft
United States
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DJI Joe Posted at 2017-1-9 11:59
This thread is bordering on breaking the rules. If it doesn't turn into constructive conversation it will be closed.

Would you kindly just delete this whole thread please? Much obliged...
2017-1-9
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