Hi Folks,
There has been a fair bit of confusion regarding third party apps and warranty that i have noticed on forums etc
The usual line you hear is "DJI wont cover warranty if you use 3rd party apps" - talking about using litchi usually ... I for one didnt believe this was the case, sure i understand if the software has caused a crash then fine, thats bad luck i guess, but if its a faulty drone (ie, dead battery, faulty parts etc) then it will be covered.
I am very interested in the waypoint missions and some of the functions Litchi and other apps use (GS Pro isnt available yet for android). I will soon want to use 3d mapping apps too, I have Care Refresh but i'm pretty confident with my flying techniques anyway ...
So, rather than listen to the usual stab in the dark answers i thought i'd email the DJI Care team to find out (from the horses mouth) ...
My original email is something like the following:
if i use a 3rd party app to fly waypoint missions etc, more specifically the Litchi app, and my Mavic crashed into a tree breaking a number of items. Can i send it in for repair and still qualify for one of my DJI Care Refresh uses?
I would class this as accidental and would hope that its still covered ? While i'm here can you also tell me if DJI Care covers accidental damage while carrying the Mavic ... ie if i drop the mavic bag and it damages the Camera/Gimbal or any damage caused while not flying the mavic. Much appreciated, Dan.
Today, a good 5 days later ... i receive a reply. The emails mention that its forbidden to copy and paste them publicly, so i'll sum it up ... The online FAQ for DJI Care Refresh mention at point 11 - under exclusions .. "11) Damage resulting from the use of third party accessories, batteries or software." -So no ! DJI care Refresh will not cover accidents ... when using ANY 3rd party software, even though it covers accidents ! http://www.dji.com/service/djicare-refresh/info#s4 She went on to anser my other question, which was:
"While i'm here can you also tell me if DJI Care covers accidental damage while carrying the Mavic ... ie if i drop the mavic bag and it damages the Camera/Gimbal or any damage caused while not flying the mavic."
The reply suprised me as the answer was Yes ... If i drop the mavic, when not flying it, and it damages the camera etc, I AM covered ...
So ... I guess i wont be crashing my mavic whilst flying ...
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